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    Client Service Associate - Orlando, United States - The Bank of New York Mellon

    The Bank of New York Mellon
    The Bank of New York Mellon Orlando, United States

    4 days ago

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    Description
    Bring your ideas. Make history.

    BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology.

    We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration.

    Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.


    With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn.

    Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself.

    This is what #LifeAtBNYMellon is all about.


    We're seeking a future team member for the role of Associate, Client Service to join our Liquidity & Margin Services - Global Markets team.

    This role is located in Lake Mary, Orlando - HYBRID/REMOTE.

    In this role, you'll make an impact in the following ways:


    • Supporting clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
    • The ability & willingness to learn about our clients and our products.
    • Monitoring client inquiries, resolves non-routine issues and escalates complex issues as needed.
    • Participating in internal activities and initiatives designed to improve the client experience.
    • Utilizing problem-solving skills and best judgement to analyze information, and to provide our clients with information related to BNY Mellon products.
    To be successful in this role, we're seeking the following:


    • Bachelor's degree or the equivalent combination of education and experience is required.
    • 3-5 years of total work experience preferred.
    • Money Funds experience is highly preferred.
    • Must be comfortable speaking directly with our clients.
    • Experience in an operational area and/or client services preferred.
    At BNY Mellon, our inclusive culture speaks for itself.

    Here's a few of our awards:

    • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
    • Bloomberg's Gender Equality Index (GEI)
    • Human Rights Campaign Foundation, 100% score Corporate Equality Index
    • Best Places to Work for Disability Inclusion, Disability: IN - 100% score
    • 100 Best Workplaces for Innovators, Fast Company
    • CDP's Climate Change 'A List'

    Our Benefits:


    BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

    We provide access to flexible global resources and tools for your life's journey.

    Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

    Bachelors degree or the equivalent combination of education and experience is required.3-5 years of total work experience preferred. Experience in Account Management or Client Service Delivery preferred. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.

    Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work.

    We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

    BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

    Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work.

    We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
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