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    Call Center Representative - Knoxville, United States - Paramount Staffing

    Paramount Staffing
    Paramount Staffing Knoxville, United States

    2 weeks ago

    Default job background
    Description
    Looking for Call Center Representatives

    We are currently hiring fulltime employees Knoxville, TN for a Sales & Customer Service based call center position.

    In this role, agents will be taking high volume inbound calls to assist customers with the following:

    Educating new customers about various lines of coverage available
    Offering additional coverages to build a comprehensive plan
    Reviewing eligibility requirements, terms, and conditions
    Setting up new customer accounts
    Helping customers understand billing cycles and collecting payments
    Assist customers with account maintenance


    Our ideal candidate is someone who is sales focused and has strong customer service skills If you enjoy helping customers, this is the role for you.

    Please see the details below - we look forward to speaking with you

    Job Title:
    Call Center Agent

    Start Date:
    May 27th

    Pay Rate:
    $13-16/hour (Paid Weekly)

    Location:
    Onsite in Knoxville, TN


    Schedule Availability:
    Agents must be available to work between the hours of 8:00 AM and 6:00 PM
    Schedules will be confirmed during the interview process
    Some Saturday shifts may be required


    Key Competencies:
    Proven customer support experience
    Track record of over-achieving quota
    Strong phone contact handling skills and active listening
    Familiarity with CRM systems and practices
    Customer orientation and ability to adapt/respond to different types of characters
    Excellent communication and presentation skills
    Ability to multi-task, prioritize, and manage time effectively
    Excellent interpersonal, organization, presentation and communication skills


    Requirements:
    Minimum 1 year of Call Center and/or Sales experience
    Excellent customer service skills and ability to build relationships with customers
    Ability to remain calm and professional under pressure
    Good organizational and time management skills
    Must be computer literate and able to navigate on-line portals
    Ability to type 25 WPM

    #ZR
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