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    Call Center Representative - Knoxville, United States - Paramount Staffing LLC

    Paramount Staffing LLC
    Paramount Staffing LLC Knoxville, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionLooking for Call Center Representatives

    We are currently hiring fulltime employees Knoxville, TN for a Sales & Customer Service based call center position. In this role, agents will be taking high volume inbound calls to assist customers with the following:
    • Educating new customers about various lines of coverage available
    • Offering additional coverages to build a comprehensive plan
    • Reviewing eligibility requirements, terms, and conditions
    • Setting up new customer accounts
    • Helping customers understand billing cycles and collecting payments
    • Assist customers with account maintenance

    Our ideal candidate is someone who is sales focused and has strong customer service skills If you enjoy helping customers, this is the role for you. Please see the details below - we look forward to speaking with you

    Job Title: Call Center Agent
    Start Date: May 27th
    Pay Rate: $13-16/hour (Paid Weekly)
    Location: Onsite in Knoxville, TN

    Schedule Availability:
    • Agents must be available to work between the hours of 8:00 AM and 6:00 PM
    • Schedules will be confirmed during the interview process
    • Some Saturday shifts may be required

    Key Competencies:
    • Proven customer support experience
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Excellent interpersonal, organization, presentation and communication skills

    Requirements:
    • Minimum 1 year of Call Center and/or Sales experience
    • Excellent customer service skills and ability to build relationships with customers
    • Ability to remain calm and professional under pressure
    • Good organizational and time management skills
    • Must be computer literate and able to navigate on-line portals
    • Ability to type 25 WPM

    #ZR
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