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Customer Sales Representative - Kennesaw, GA, United States - BrandsMart USA
2 weeks ago
Description
We are BrandsMart – A leading Consumer Electronics and Appliance Retailer in the Southeast.With retail stores in Florida and Georgia and a growing e-commerce presence, BrandsMart USA has a legacy of offering your favorite brands at the lowest prices.
We provide our team members the opportunity to reach their full potential in a high-energy, incentive-based environment with competitive benefits.
Customer Service Team MembersBrandsMart USA is excited to announce the opening of our newest store in Kennesaw, GA.
We are a special kind of store, and we are looking for employees who are just as unique.
A sales-driven environment with potential for commissions
We are building our store team and looking for both experienced and entry level Customer Service Representatives .
Cash Office/Cashiers
To act as a liaison between various departments and store management to satisfy customer inquiries and problems.
The Customer Service Representative (CSR) must be able to handle customer questions, problems and complaints and provide satisfaction for these issues in the best interest of both BrandsMart USA and the customer.
The CSR must be able to communication with departments, buyers, management and retail store personnel in order to expedite repairs as well as communicate with manufacturers in order to appropriate a speedy resolution to issues.
Handle all customer calls pertaining to complaints or problems quickly and in a courteous and efficient manner. Each customer problem or complaint must be logged in a Customer Inquiry Sheet maintained in the customer service office.
Correctly identify a customer's difficulty and be able to provide a solution with a minimum of direct supervision.
Expedite repair orders or the estimate process or shorten the normal repair time requires a diversity of skills including the knowledge of procedures followed by BrandsMart Service Company, each manufacturer, and the extended warranty provider.
Assist Front Counter Representatives in the explanation of policies and procedures along with solving walk-in customer problems and concerns.
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities to accurately perform the above requirements.
Prior retail and/or customer service experience is preferred.Ability to read English (or another language as may be required) sufficiently to read invoices, repair orders, faxed requests and similar written materials.
Basic English language writing skills for completion of repair orders, requests (intercompany and faxed requests) and other necessary correspondence as may be required.
Fluency in spoken English (or another language as may be required) for communication with customers and other persons sufficiently to be understood and to be able to accurately comprehend responses.
Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of repairs and parts and quantities as may be requiredAbility to stand and/or sit continuously perform essential job functions for an eight-hour shift, with one fifteen-minute break and one half-hour meal break, with minimal direct supervision.
Our team members are our greatest asset.
As an expression of our appreciation, BrandsMart is proud to offer competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
~ Employee assistance program
~ Physical and financial well-being programs
~Paid time off, including vacation days, sick days, and holidays
~ Life and disability insurance
~ Medical, dental and vision insurance
~ Benefits vary based on full- and part-time employment status.
At BrandsMart, we sell a wide variety of consumer electronics, home appliances, furniture, and accessories throughout the Southeast United States.
Our customers shop at BrandsMart for the same reason you should choose us for the next step in your career – our focus on being a premier retail leader and providing a customer experience that is second to none.
All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.
Indeed-Full-Time