Computer User Support Specialist - Wharton, United States - Link Solutions

Link Solutions Wharton, United States

2 weeks ago

Description

Company Description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions Link is quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always".

We are ISO 9001:2015, ISO :2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.

Job Description

Link Solutions is seeking a Computer User Support Specialist to join our team in support of the US Army's Network Enterprise Center at Picatinny Arsenal, NJ.

Must be a US Citizen
Must possess an active DoD Secret Clearance

As a Computer User Support Specialist, you will provide Tier 2 concierge-like support to more than three hundred users by email, Microsoft Teams, tickets assigned within the Remedy incident tracking system. The Support Specialist role encompasses support in various areas of hardware, software, mobile devices, networking (VPN and Citrix), system administration, licensing management, and printer support. Acting as a focal point for organizational computer-related activities, providing guidance on technical aspects of computers and systems used by organization users.

Job Responsibilities:

Perform technical functions such as system analysis, user and server account creation tracking, group policy management, scripting, and accounts management.
Ensure all issues received via email, walk-in, or assigned by the RNEC during duty hours are responded to via email, phone call, or through desktop support.
Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory.
Installation of all new computers and the relocation of computers within locations as provided.
Install all computer hardware and software to ensure the user is fully functional and operational.
Ability to monitor compliance with information management policies during account verification.
Update and maintain the current approved Microsoft Windows OS images and provide feedback, software, and configuration changes to the RCC and NEC imaging teams.
Diagnose and repair hardware and software-related issues for computers, network printers and scanners, and mobile devices across unclassified and classified environments.
Develop, test, and implement new software and patches.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Qualifications

Must be a US Citizen.
DoD Secret Security Clearance.
CompTIA Security+ CE equivalent or higher.
Bachelor's Degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts or two (2+) years of relevant experience in place of degree requirement.
Experience with Active Directory, Windows 10, Microsoft Office 365, and remote desktop (Citrix).
Excellent communication skills (written and oral) and interpersonal skills.
Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Able to multitask, prioritize, and manage time efficiently.

Preferred:

Microsoft 365 Certified.
TIL Foundation v4 or higher.
Modern Desktop Administration Associate
Experience working in a Department of Defense (DoD) environment.

Additional Information

This opportunity is contingent upon successful award and contract negotiation which is currently in process.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

Junior IT Support Specialist

1 week ago

Horizon Ventures Morris, United States

Do your thing at NT-ware. · We are an innovation partner and an integral part of the Canon Group. Our specialists worldwide develop state-of-the-art software for print and scan management in close proximity to Osnabrück: "from scratch" and in constant exchange with colleagues in ...
Customer Support Specialist

1 week ago

Academy Service Group Hackensack, United States

**Job Title: Customer Support Specialist** · **Company Overview**: We are a dynamic and rapidly growing focused on facility maintenance. Our team is passionate about delivering exceptional products/services and ensuring an outstanding customer experience. As we expand, we are see ...
Program Support Specialist

1 day ago

Rutgers University New Brunswick, United States

**Position Details**: · - Position Information**Recruitment/Posting Title** · - Program Support Specialist**Job Category** · - Staff & Executive - Project/Program Management/Planning**Department** · - RWJ-CARE-PCC**Overview** · - New Jersey's academic health center, Rutgers Biome ...
Personal Support Specialist

1 day ago

Bridges Home Services/Spectrum Generations Brunswick, United States

Our statewide Personal Support Services (PSS) help people stay in their homes and communities by providing individualized solutions for families caring for loved ones and for older adults who need extra help with daily activities. As a PSS at Bridges Home Services, you will be pr ...
SAP Support Specialist

1 week ago

ZephyrTech Hudson, United States

Location: 50933 Cologne, home office possible (60%) | Contract type: Part-time, 30 hours, permanent | Job ID: 844136 · What we have planned together: · The Central Business Organization department is the REWE Group's central contact and knowledge carrier for business processes, w ...
Sales support specialist

1 week ago

Nexus Innovations Brunswick, United States

The Georg Gunreben Parquet Factory, Sawmill & Timber Trade GmbH & Co. KG, founded in 1895, is a growing and successful family business that supports renowned customers worldwide with its approximately 130 employees. Gunreben is a timber wholesaler and importer, operates one of th ...
Support Specialist

6 days ago

Bridge Marina Inc Lake Hopatcong, United States

Job Description · Job DescriptionAre you deeply enthusiastic about boating and looking for a rewarding career working on the water? Do you enjoy working with people and solving problems? Do you have excellent communication and organizational skills? If so, you might be the ideal ...
Banking Operations Support Specialist

1 week ago

NY Apple One jobs Jersey City, United States

We are seeking a talented individual to join our team as a Banking Operations Support Specialist. In this role, you will be responsible for providing Tier 1 support to investment bank clients and their back-office teams, assisting with the operational aspects of banking activitie ...
Level Ii Support Specialist

3 days ago

Olive Branch Support Services, LLC Essex County, NJ, United States

Olive Branch believes that everyone deserves to live a full, more independent life. We provide in-home support to individuals with brain injuries. We strive to match your skills to the needs supports of each case. This provides maximum success both for you and the individual serv ...
Bilingual Talent Support Specialist

1 week ago

Allworknow Iselin, United States

**The Role**: · **Responsibilities**: · - Identify customer needs and assist them in using our web/mobile time & attendance and payroll platforms. · - Handle Data Entry on various platforms and perform Electronic Filing of employee data. · - Assist with other general office dutie ...
Bilingual Talent Support Specialist

1 week ago

Allworknow Iselin, United States

**The Role**: · **Responsibilities**: · - Identify customer needs and assist them in using our web/mobile time & attendance and payroll platforms. · - Handle Data Entry on various platforms and perform Electronic Filing of employee data. · - Assist with other general office dutie ...
Technical Administrative Support Specialist for

1 day ago

Township of Mahwah Mahwah, United States

Under direction of the Mahwah Land Use Department Director, develop and prepare technical specifications for Capital Projects for the Township, performs administrative, typing and related clerical work requiring the exercise of independent judgment including a reasonable working ...
ERP Integration Support Specialist

1 week ago

Alluvia Platform Suffern, United States

Alluvia is a revolutionary ERP integration platform helping medium sized companies integrate eCommerce, CRM, EDI, 3PL, and Shipping apps with their ERP system. · **Summary** · We are looking for an ERP Integration Support Engineer You will be working with our clients in resolving ...
Boating Support Specialist

5 days ago

Bridge Marina Inc Lake Hopatcong, United States

Benefits: · 401(k) matching · Company parties · Competitive salary · Dental insurance · Free uniforms · Health insurance · Paid time off · Training & development · Vision insurance · Are you deeply enthusiastic about boating and looking for a rewarding career working on the water ...
Boating Support Specialist

3 days ago

Bridge Marina Inc Lake Hopatcong, United States

Job Description · Job DescriptionBenefits:401(k) matching · Company parties · Competitive salary · Dental insurance · Free uniforms · Health insurance · Paid time off · Training & development · Vision insurance · Are you deeply enthusiastic about boating and looking for a rewardi ...
Youth Direct Support Specialist

1 week ago

National Mentor Holdings, Inc. Hopatcong, United States

New Jersey MENTOR, a member of the Sevita family, provides services for youth of all ages and their families lead healthy and stables lives. We offer a range of home-and community-based services with individualized therapeutic setting for youth in fo Support, Specialist, Youth, B ...
Sales support specialist for the inside sales department

1 week ago

Nexus Innovations Glen Gardner, United States

We are Trio Personnel Management - your regional staffing agency. Our entire management team, employees, and staff have extensive experience in temporary staffing, recruitment, sales, customer service, recruiting, and employee care, and are dedicated to providing exceptional serv ...
Computer User Support Specialist

2 weeks ago

Link Solutions Picatinny Arsenal, United States

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility servi ...
Senior Physician in Psychosomatic Medicine and Psychotherapy

1 week ago

Crimson Solutions Port Morris, United States

Acute Doc is a specialist in the recruitment and placement of doctors within the akut... Med Group, which is the nationwide market leader for medical professional groups. We advise and support doctors in their search for a suitable position, helping them to achieve their personal ...
Chief physician of anesthesia as successor

1 week ago

Apex Dynamics Port Morris, United States

For our client, a modern outpatient facility, we are currently seeking a LEADING ANESTHESIOLOGIST AS SUCCESSOR (M/F/D) in the Port Morris area near Hannover. THE OFFER: * Exciting opportunity as a successor in a state-of-the-art medical department * Wide range of services in the ...