- Listens attentively & is able to communicate effectively via various communication channels.
- Attention to detail & Organizational skills are critical to the success of this role
- Managing customer requirements and respect timelines
- Well-polished written communications and verbal skills
- Strong accuracy working with numbers, and MS Office skills
- Ability to multi-task in a fast paced and vibrant work environment with fast moving deadlinesa
- Support developing & Initiate Process Improvements
- Participate on Special Projects as needed
- Build positive functional working relationships with all internal & external stakeholders
- Organized, able to plan and prioritize workload.
- Takes decisive action to address problems, following up with relevant team members
- Bachelor Degree or 5+ years of Customer Service Experience
- Proficient in MS Word, MS Excel
- Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
- 401(k) retirement plan with company match
- Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
- Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
- Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
- Tuition reimbursement
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Senior Customer Service Representative - Hartsville, United States - Sonoco
Description
From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since all while keeping the heart of "People Build Businesses" alive.
Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people.
While reporting to the Customer Service Team Lead, you will be a customer advocate who shows great follow through and can be highly productive in a fast-paced work environment. This position will support day to day customer account management requirements while delivering excellent Customer Service. Manage day to day Customer Account Management customer questions or concerns regarding order status and other related issues.
What you'll be doing:
We'd love to hear from you if:
The annual base salary range for this role is from $XX to $YY.
At Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits. *Benefits listed below are for employees located in the U.S. Specific benefits and wellbeing programs may vary depending on your location (within the U.S. or global), or if you are a union employee.
Benefits
