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    Client Relationship Manager - Manhattan, NY, United States - Arrow Security

    Arrow Security
    Arrow Security Manhattan, NY, United States

    1 day ago

    Default job background
    Full time
    Description
    Client Account Executive

    Drive overall client satisfaction and site compliance through communication, compliance, and training to meet contractual obligations and exceed client and company expectations.

    Field (client site locations)

    Attire:
    Schedule client meetings to discuss performance, staffing, training, and overall expectations.

    Document each client meeting to ensure that the client's needs are documented and addressed by utilizing the Client Success Report in Lighthouse.

    Ensure all staff are in compliance with Arrow Security's protocols and the client's policies and procedures.
    Inspect uniforms, equipment & vehicles (if applicable).
    Document and order any additional items that are needed at the site.
    Training
    Ensure that all staff assigned to client sites are trained as per the company and client guidelines.
    Supervision of Operations Team
    Will ensure operation managers complete the following tasks successfully:
    Open Shift Reduction
    Overtime Reduction
    Training
    Account Executives will be held accountable for their weekly performance KPI's that will include:
    Open Shifts (Master)
    Open Shifts (Working Overtime per week (quality over quantity)
    Account Score (SVP will develop a process to score each account)
    Ten (10) years' experience in the security industry as a manager and a minimum Three (3) years' experience managing client relations, or

    Minimum Five (5) years' experience managing client relations in the security industry or a related field and Five (5) years' sales experience.

    Founded in 1985, we have perfected our approach to high quality security.

    As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience.

    "Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

    We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

    If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR Please include your full name, contact information and details about your request in the email.

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