Business Relationship Manager - New York, United States - Lincoln IT

Lincoln IT

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are looking for a Business Relationship Manager (BRM) to join our team of IT professionals. Previous experience in Hospital and healthcare environment is a must for this role.

Within our organization, the Business Relationship Management team focuses on enhancing customer relationships and integrating Technology across the divisions within the company to connect teams, drive value, and ensure a superior customer experience.

In this role, you will have an opportunity to form interdepartmental relationships, understand department operating models as well as the ability to align business needs with IT solutions and services.

Responsibilities:

Act as a single point of contact and "Account Manager" for department leadership, fostering relationships by ensuring operational needs are met and strong working partnerships are maintained
Meet with department leadership and key stakeholders to address issues and resolve escalations, working to continuously improve processes where deficiencies are reported
Support business Ideation, providing earlier visibility to IT and an opportunity to stimulate, surface, and shape demand for existing or new capabilities and assets
Enhance the customer experience, providing oversight for and consultation on change management efforts for highimpact, complex projects/enhancements coming from IT teams.
Work across Product Management, Training, Enterprise Change Management & Departmental teams to improve our approach and the effectiveness of product launch
Assess perceptions of IT and promote its value proposition, key accomplishments, and plans that will add value to and/or impact their area
Engage with IT teams to share ongoing feedback from departments related to continuous improvement opportunities
Drive the establishment and adoption of a formal process for ITled launches and collaborating with Agile SAFe teams to align communications and training across Digital Product releases

Qualifications:

7+ years of experience in customerfacing roles involving technology change management
Hospital and Healthcare environment experience is a must
Outstanding relationshipbuilding skills with demonstrated capability of managing stakeholder expectations, fostering relationships, and building new relationships at all levels
Solid understanding of clinical systems and operations
Experience working in a BRM function
Excellent communication skills
Proven experience leading multiple, simultaneous complex initiatives in a fastpaced environment
Indepth knowledge of the product management life cycle and proven experience with the deployment, adoption, and measurement of digital solutions in a scaled agile environment
Proficiency in the Microsoft Office suite and other project management tools required
Must be passionate about delivering valuable results to end users
Must be able to derive value from relationship building and collaboration with diverse teams
Comfortable with ambiguity and able to navigate evolving business needs
Must be selfsufficient and resourceful

Company Overview

Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York.

If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today

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