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    Site Team Leader - Oklahoma City, United States - Hektoen Institute

    Hektoen Institute
    Hektoen Institute Oklahoma City, United States

    2 days ago

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    Description

    Job Summary:


    Under the direction of the CCHIP Program Director and indirectly under the supervision of the Project Management Administrator, The Site Team Leader (STL) will be responsible for ensuring the site teams' vision and standards are implemented; and that team roles and expectations are known and clear.

    Working closely and directly with the Medical Lead, Clinic Managers, Ryan White and Prevention Program staff:

    plans, directs and organizes HIV/STI/PrEP activities within Cook County Health (CCH) at Blue Island, Robbins and Cottage Grove (ACHN) locations.

    Oversees the IDPH RIG 8 Prevention program activities and reporting for the three SSHARC locations including, North Riverside and Arlington Heights Health Center.

    Coordinates all CDPH (Part A/MAI/CDC/CORP PrEP) Population Centered Health Home (PCHH) program implementation and delivery. Collaborates with CCHIP domain leadership to oversee regional supervision and training of CCHIP staff. Manages coordination of ACHN South Cluster HIV/STI/PrEP screening services in collaboration with the Provident Hospital STL. Directly supervises all program EIS/Outreach staff under the domain 1, 2 and co- lead domain 3 prevention services.

    Manages the Clinical care coordination staff and Data Managers to improve and sustain HRSA funded RWHAP services that follow HRSA HAB clinical care guidelines.

    Oversees all aspects of HIV/STI/PrEP services within the center's operations and provision of patient care services including patient access and flow, resource allocation and the quality-of-service delivery.

    Is accountable for staff management, achievement of project scopes, quality improvement, and regulatory

    Typical Duties

    Facilitates effective communication between patients, team members, disciplines, CCH Clinic Managers and CCHIP Senior Leadership

    Maintains open communication with supervisors and communicate concerns through the appropriate means

    Works with the SSHARC Case Management Supervisor/Integrated Care Coordinator, PrEP Coordinator, Clinical Care Coordinator, Clinic Manager (MA) and Data Manager to ensure staff, peers and consultants' activities are monitored while onsite in compliance with AFC, IDPH, CDPH & CCH regulations

    Works and maintains communication with appropriate department heads inclusive of the Infectious Disease medical providers for the HIV program to address performance issues and ensures that they are resolved in a timely manner to reflect quality patient centered care

    Responds to phone calls, emails and faxes according to policy

    Conducts routine monthly staff meeting to discuss system generated information, CCHIP domain relevant info, reports and other pertinent information presented in management and leadership Maintains records of meetings, including an agenda and attendance roster


    Ensures all program staff are in compliance with CCH guidance for COVID-19, social distancing and universal precautions for This includes distributing PPE to staff and patients and also timely reporting and directing COVID-19 cases to CCH, CCHIP leadership and Hektoen appropriately, in compliance with HIPAA guidance.


    Ensures Ryan White Program Staff are in compliance with CCH LMS, Flu and other Vaccination and The Joint Commission mandates.


    Ensures staff meets PCMH and program requirements including providing patient assistance with access to care, conducting multidisciplinary case conferences, participation in daily huddles, (inclusive of virtual huddles on Microsoft Teams) patient screening, pre site visit planning, reminder calls and follow-up calls to increase show rates and retention.


    Communicates to team members operational and staffing issues which may impact the clinic functions and how the flow of the clinic might be impacted during the session such as team member's absences.

    Monitors staff customer relations performance, reporting all patient complaints & grievances to the CCH Patient Relations/Risk Management Office, serves as the formal grievance officer for Ryan White; compiles all the documentation needed for completion of EMERS and other applicable reports to the CCH Patient Relations Department

    Completes annual performance reviews for Hektoen staff in a timely fashion

    Converses and engages patients to collect feedback and to address concerns related to patient experience, inclusive of patient satisfaction and Telehealth surveys

    Works alongside other CCHIP regional department managers who directly supervise SSHARC program staff.

    Ensures appropriate storage of supplies and equipment in accordance with safety and regulatory requirements, ensures proper CQI for HIV testing supplies

    Data/Reports/Quality Assurance/Improvement Activities

    Reviews routine and ad-hoc reports that provide information on practice volumes, fiscal year (FY) statistics, sharing information with staff

    Works alongside the Data Manager and South Region PrEP Coordinator to ensure all Ryan White and PrEP data is submitted in a timely fashion monthly, quarterly and


    Ensures that staff fully utilize CCH HIS IT systems and ensures CareWare, Cerner, and any other data entry is complete across all categories.


    In collaboration with CCHIP regional department managers and the CCHIP Program Director, audits staff productivity and develops established benchmarks for performance.

    Addresses performance deficits with individualized staff development plans


    Works alongside the CCHIP Program Director and System Data Analyst to monitor monthly reports for funders in preparation for monitoring calls and check-ins.

    Compiles and completes monthly RIG 8 Prevention reports for PHIMC and inputs appropriate data into the PROVIDE system

    Actively co-facilitates and participates in the SSHARC CQI Committee alongside the SSHARC Data/Quality Assists with the creation of the sites annual CQM plan

    Ensures all data entry and paperwork is submitted and stored in compliance with funder and CCH policies

    Identifies opportunities for process improvement and initiates CQI efforts within the clinic to increase or exceed established metrics for HRSA performance measures


    QUALIFICATIONS – Knowledge/Skills/Experience:

    Minimal Requirements:


    Master's degree in a health related and/or social service field preferred, Bachelor's Degree in a Health or Social service related field required.

    Minimum of 2 years proven work experience in a team environment, with supervision/management responsibilities required

    Minimum of 3 years' experience working with HIV populations desired

    Knowledge of performance metrics such as PDSA cycles desired

    Proven leadership skills and excellent communication skills

    Organizational and time-management skills and decision-making skills

    Ability to meet deadlines and work as a team leader required

    Availability to work some nights or weekends as requested by the CCHIP Program Director required

    Valid Illinois Driver's License and Insurance or some means of reliable transportation required

    Special Knowledge and Skills Preferred:
    Ability to deliver effective/clear oral and written

    Ability to provide culturally and linguistically competent services to culturally diverse

    Computer skills with Microsoft Word, Excel, Outlook, PowerPoint, Electronic Medical records and data entry.

    #J-18808-Ljbffr
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