- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
-
Front Desk Agent
2 weeks ago
The Don CeSar Saint Pete Beach, United StatesProperty Description: · The Don CeSar, known as the "Pink Palace" and a legendary landmark on St. Pete Beach, Florida, is looking for talented individuals to join our team As a job applicant, you'll have the opportunity to work in a world-class, historic resort known for its luxu ...
-
Front Desk Agent
4 days ago
Pyramid Global Hospitality Saint Pete Beach, United States Full timeOverview · We are searching for a highly motivated individual with a strong focus on guest service to join our Front Desk Team The role of a Front Desk Agent is to greet customers warmly, complete the registration process, verify payment methods, answer phone calls, and resolve g ...
-
Front Desk Agent
2 weeks ago
Pyramid Global Hospitality St Pete Beach, United StatesProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
-
Front Desk Agent
2 weeks ago
Crestview Management, LLC Tampa, United States**Front Desk Agent**: · A Front Desk Agent is responsible for providing excellent customer service to guests and visitors. They are the first point of contact for guests and must ensure that their experience is positive and memorable. · **Responsibilities**: · - Greet guests and ...
-
Front Desk Agent
2 weeks ago
Springhill Suites, Tampa Palms & Bruce Downs I75 Tampa, United StatesWe are looking for a Hotel Front Desk Agent/Night Auditor to serve as our guests' first point of contact and manage all aspects of their accommodation. · Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about room ...
-
Spa Desk Agent
2 days ago
Marriott International, Inc Sarasota, United States**Número de Empleo** · **Categoría de Empleo** Spa · **Ubicación** The Ritz-Carlton Sarasota, 1111 Ritz-Carlton Drive, Sarasota, Florida, United States VER EN MAPA · **Horario** Part-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición** Non-Management · AP ...
-
Front Desk Agent
3 weeks ago
Hyatt Place/Hyatt House Downtown Tampa Tampa, United States Full timeJOB SUMMARY · Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. · JOB DUTIES Maintain complete knowledge at all times of: - All hotel features, se ...
-
Front Desk Agent
2 weeks ago
IHG Army Hotels Petersburg, United States**Role Purpose** · The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free exper ...
-
Front Desk Agent
3 weeks ago
Marriott International, Inc Saint Petersburg, United States**Additional Information** Full Time · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Vinoy Resort & Golf Club Autograph Collection, 501 5th Avenue NE, St Petersburg, Florida, United States VIEW ON MAP · **Schedule** Full-Time · **Located ...
-
Front Desk Agent
2 weeks ago
Best Beach Getaways Bradenton Beach, United StatesIf you thrive in a fast paced environment, have great customer services skills, know your way around a computer and have a great work ethic this may be the perfect spot for you. We're looking for energetic reservation team member who enjoys the beach and want to help people find ...
-
Front Desk Agent
2 days ago
The Moxy St. Petersburg Saint Petersburg, United StatesWe are looking for **Front Of The House** · **Marriott FOSSE Experience required** · **Front Desk Agent**: · **Position Summary**: · - The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and ho ...
-
Front Desk Agent
2 days ago
Holiday Inn Express Sarasota East Sarasota, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Condo-hotel Reservations and Front Desk Agent
3 weeks ago
Travel Resort Services, Inc. Madeira Beach, United StatesJob duties: · - Take same day and future reservations · - Register arriving guests · - Coordinate guest room maintenance and housekeeping issues · - Process guest checkouts and handle monetary transactions · - Maintain high level of professionalism and demeanor · - Resolve guest ...
-
Hotel Front Desk Agent
3 weeks ago
The Avalon Club Hotel Clearwater Beach, United StatesFront Desk Agent for First and Second shifts · We are a Boutique property on Clearwater Beach, with a strong presence on Airbnb and VRBO. Our focus is on providing the best possible guest experience from check in to check out and we are looking for a skilled Guest Service Agent t ...
-
Front Desk Agent
3 weeks ago
Crescent Saint Petersburg, United StatesAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing th ...
-
Ft Front Desk Agent
1 week ago
Marriott St. Petersburg Saint Petersburg, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
2 weeks ago
Highgate Hotels St Pete Beach, United StatesHourly · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expand ...
-
Part Time Front Desk Agent
2 weeks ago
Davidson Hospitality Group St Pete Beach, United States Part timeAre you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes a Front Desk, Agent, Part Time, ...
-
Front Desk Agent
2 weeks ago
Marriott International Pinellas, United StatesAdditional Information Pay: $17.50/hour, Full Time, Flexible Availability · Job Number · Job Category Rooms & Guest Services Operations · Location JW Marriott Clearwater Beach Resort & Spa, 691 S Gulfview Blvd, Clearwater Beach, Florida, United States VIEW ON MAP · Schedule Full ...
-
Front Desk Agent
3 weeks ago
Marriott International Saint Petersburg, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location The Vinoy Resort & Golf Club Autograph Collection, 501 5th Avenue NE, St Petersburg, Florida, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Managemen ...
Front Desk Agent - St Pete Beach, United States - TradeWinds Island Resort
Description
Compensation Type
HourlyHighgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
Discover more sun and more fun Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you'll stay at one, play at two — with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you're looking for family fun, a romantic retreat, a group getaway, or anything in between, it's all here at TradeWinds Island Resorts.
Overview
**$500 signing-bonus after 4 months of service **
Follow your passion all the way to paradise at TradeWinds Island Resort, a Tampa Bay Times Top Workplace for seven years in a row TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach.
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
