Front Desk Agent - Tampa, United States - Springhill Suites, Tampa Palms & Bruce Downs I75

Description

We are looking for a Hotel Front Desk Agent/Night Auditor to serve as our guests' first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

A Night Auditor is
responsible for verifying that all revenue and expenses were claimed, preparing reports for the next day's work, including reconciling accounts at a high level of detail.

They'll also check room rates to ensure accuracy before reporting them on opening night.
Responsibilities

• Perform all checkin and checkout tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
• Confirm group reservations and and event attendees, like wedding guests

Pay:
$ $15.00 per hour


Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• Inperson

Experience:

• Hotel experience: 1 year (required)

Work Location:
In person