Hotel Front Desk Agent - Clearwater Beach, United States - The Avalon Club Hotel

Description

Front Desk Agent for First and Second shifts

We are a Boutique property on Clearwater Beach, with a strong presence on Airbnb and VRBO.

Our focus is on providing the best possible guest experience from check in to check out and we are looking for a skilled Guest Service Agent to continue their career with our expanding company, covering the 7am - 3pm and 3pm to 11pm shifts.

Responsibilities:

• Greet and welcome guests upon arrival.
• Answer phones
• Make and confirm guest reservations made either directly or thru one of the reservation platforms
• Maintain a neat and orderly front desk area.
• Provide information about the hotel, its services, and local attractions.
• Handle guest checkins and checkouts.
• Process payments and handle cash transactions.
• Assist guests with any inquiries or requests they may have

Experience:

• Previous experience in hotel Front Desk procedures
• Knowledge of night audit procedures is a plus
• Strong guest service skills with the ability to anticipate needs and exceed expectations
• Excellent communication skills, both verbal and written
• Multilingual or bilingual proficiency is an asset
• Strong problemsolving abilities and attention to detail
• Ability to handle difficult situations with professionalism and composure
• Proficient in using hotel management software and computer systems

At our hotel, we value our employees and offer a supportive work environment.

As a Front Desk Agent, you will have the opportunity to interact with guests from all over the world and contribute to their positive experience.

We provide ongoing training and development opportunities to help you grow in your career.

We take pride in the outstanding guest experience that our employees provide, and our scores on the major OTAs reflect this.

If you are passionate about hospitality, customer service, and creating memorable guest experiences, we would love to hear from you.

Pay:
$ $15.00 per hour

Expected hours: 40 per week


Benefits:

• Free parking
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• Inperson
• Resort

Experience:

Hotel Front Desk: 1 year (required)


Work Location:
In person