- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests
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Front Desk Agent - Santa Cruz, United States - Remington
Description
Job DescriptionWhat you will be doing
6001 LA MADRONA DRIVE, SANTA CRUZ, CALIFORNIA, 95060
Situated in the South San Francisco Bay area, our hotel is 30 minutes from San Jose International Airport (SJC) and just over an hour from San Francisco International Airport (SFO). Our Santa Cruz hotel, located in a mountain retreat setting, is an ideal base for visiting Silicon Valley, the wine route and the Santa Cruz Beach Boardwalk.
Requirements
Starting Pay: $18.00/ hr
What we are looking for
