Front Desk Agent - Carmel-by-the-Sea, United States - Mirabel Hotel & Restaurant Group

Mirabel Hotel & Restaurant Group

Verified Company

Carmel-by-the-Sea, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Attention to detail

A strong work ethic
A passion for creating memorable guest experiences
Flexibility to work weekends and holidays as needed
High motivation and an enthusiastic team player attitude
The ability to communicate effectively in English
23 years of Front Desk or Reservations experience

Key Areas of Accountability:

Greet, register, and assign rooms to guests. Issue room keys and familiarize guests with the services the hotel has to offer.
Answer and handle all incoming telephone calls efficiently and accurately according to standards.
Make and confirm reservations according to L'Auberge Carmel standards and utilize room merchandising techniques.
Act as key communication link. Responsible for clear and effective communications between coworkers, management, and other departments.
Act as a Bell Staff in greeting guests and assisting guests in the Bell Staff's absence or if they are otherwise occupied.
Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Make restaurant, transportation, or entertainment reservations, and arrange for other guest requests.
Post charges such as room, massage, or telephone, to guest folios.
Collect payment and make change for guests.
Perform a daily bucket check ensuring all inhouse guest information is up to date and accurate.
Follow security and safety standards at all times.
Keep familiar with current codes for Market Segments and Sources, current rates, packages, and promotions.
Responsible for following key control procedures according to set standards.
Perform a daily cashiering audit and balance shift cashiering transactions.
Perform preliminary night audit and DOR during day end shift.
Demonstrates loyalty and trustworthiness to the entire Mirabel Hotel and Restaurant Group.
Promote and maintain good working relationships with your Mirabel group counterparts.

Other essential job duties and responsibilities:

Attend all mandatory staff meetings and training sessions.
Is familiar with and complies with the Drug-Free Workplace Policy.
Stamp, sort, stuff and distribute incoming and outgoing mail and messages as necessary.
Maintain and ensure the front desk and lobby area are neat, organized, appealing, and presentable to guests.
Maintain and ensure lobby bathrooms are super clean and stocked with paper and towels.
Complete daily filing tasks.
Transmit and receive telephone messages.
Complete daily tracking reports.
Maintain sufficient working supplies at the front desk.
Communicate with other area hotels and guest liaisons (Visitor's Center, Travel Agents) regarding daily promotions.
Assist in training new/other employees.
Provide assistance to other departments as requested or needed.
Provide ongoing support and assistance to bell staff.
Complete special projects as assigned.