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    Associate Service Manager - Jacksonville, United States - Sciens Building Solutions

    Sciens Building Solutions
    Sciens Building Solutions Jacksonville, United States

    3 weeks ago

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    Description

    THE POSITION IN A NUTSHELL


    Sciens Building Solutions is seeking an Associate Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth.

    This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.

    WHAT YOU'LL BE DOING (and doing well)


    • Manage the service department of assigned Division.
    • Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
    • Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.
    • Responsible for executing service inspections on time and resolution of system deficiencies.
    • Responsible for developing a budget and meeting revenue and gross margin targets.
    • Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
    • Responsible for delivering projects within the original budgeted cost.
    • Responsible for executing monthly financial performance analysis. Reports the information in an effective manner to management and takes corrective action as needed.
    • Responsible for efficient asset management, such as inventory and company service vehicles.
    • Responsible for building a high-performance culture to include annual performance reviews and development initiatives.
    • Responsible for manpower planning and allocation.
    • Responsible in part for customer satisfaction and cash collections.
    • Works closely with the sales and installation teams to support the growth and profitability of the Division.
    • Responsible for control and calibration of inspection, measuring, and testing equipment.
    • Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.

    WHAT WE LIKE ABOUT YOU

    • Two years of experience in a service operations manager role within the fire detection, fire protection, security, or electrical environment.
    • Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
    • Strong, positive team builder with leadership ability.
    • Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and electrical systems.
    • Strong understanding of Profit and Loss statements and key financial drivers.
    • Ability to attract, develop, grow, and retain a team.
    • Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
    • Valid driver's license.
    • Must be able to pass a background check and drug screening.
    • Able to work independently.
    • Excellent organizational, decision-making, and communication skills.
    • Proficient in NFPA codes and standards.
    • Strong computer skills; proficient at Microsoft Office.
    • Knowledge of OSHA safety standards.

    WHAT WE'RE BRINGING TO THE TABLE

    • Competitive salary based on qualifications.
    • Paid time off plan and holidays.
    • 401(k) matching.
    • Short term and long-term disability.
    • Medical, dental, and vision plans with options.
    • Life insurance.
    • Company cell phone, laptop, and vehicle.
    • Professional career development opportunities.
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