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    Service Manager - Jacksonville, United States - Western Window Systems

    Western Window Systems
    Western Window Systems Jacksonville, United States

    1 week ago

    Default job background
    Description

    ** Service Manager**

    **Job Category****:** Salary **Requisition Number****:** SERVI02059 Showing 1 location **Job Details**

    **Description**

    **Service Manager**

    Managing service dept. staff including field techs, coordinator and warehouse manager

    + Training all new hires and continued education for existing

    Scheduling and routing services on day to day basis

    + Understanding how long a service takes to complete and the work that will go into it.

    + Logistics for schedule the day to day routes

    Reviewing map and vehicle tracker for on the spot/drop what your doing items

    Offloading and reviewing product for accuracy and/or defects.

    Working hand in hand with Production Dept. on new services and completing installations

    Ordering & Confirming service parts through Fenevision Web Module

    Computer Skills

    + Typing Above 35 WPM preferred.

    + Navigating CRM web based systems

    + Proficiency in Microsoft Office Programs

    Excel

    Word

    One Note

    Phone skills and customer service.

    + Communicating with Customers

    + Communicating with Service Techs and Installers

    **Experience**

    Window & door installations/service.

    Customer service.

    Logistics and routing.

    Warehousing origination and staging.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Required**

    WAREHOUSING ORIGINATION AND STAGING

    LOGISTICS AND ROUTING

    CUSTOMER SERVICE

    WINDOW AND DOOR INSTALLATIONS/SERVICE

    **Licenses & Certifications**

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