- Oversee the end-to-end customer journey, ensuring that our business customers can integrate seamlessly with our APIs.
- Be the subject matter expert with in-depth knowledge of our API products to quickly facilitate customer inquiries. Inquiries vary from access requests to technical assistance for our API products.
- Collect customer feedback, provide insights to stakeholders, and find opportunities for continual improvement. Define metrics, run reports, and perform periodic audits to measure performance against best practices.
- Coordinate with internal teams and vendors to fulfill our customer's inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise.
- Communicate events that may cause impact or degraded performance for our API products are proactively communicated to the affected stakeholders.
- Improve operational processes and the experience, both from an employee and customer viewpoint, and act as a key stakeholder in coordinating this work across all teams to enable an ultimate launch date.
- Assist with testing and readiness for the launch of the new operational processes, platform features, and API Product enhancements by creating workflows, procedures, and training materials to prepare our API Customer Experience Managers to work with customers.
- Bachelor's degree, or equivalent work experience.
- Positive, team-oriented attitude. Strong verbal and written communication skills.
- High attention to detail, information design, and visual presentation & strong organizational skills.
- Strong influencing and partnership / collaboration skills to drive cross-functional teams.
- Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision.
- Ability to quickly learn new skills and processes while also being adaptable to changing requirements.
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (Jira, Confluence, PowerPoint, SharePoint and ServiceNow experience is a plus). Experience using Microsoft Office applications is required.
-
F/T Retail Customer Experience Manager
3 weeks ago
Michaels Alpharetta, United States Temps pleinStore - ATL-ALPHARETTA, GAQue ferez-vous? · Offrir une expérience de magasinage centrée sur la clientèle en gérant et en · obtenant une exploitation de l'aire des caisses efficace et en respectant les attentes. · Diriger les processus omnicanaux. Maintenir les normes de rangeme ...
-
Manager, Brand Experience
3 weeks ago
Inspire Brands Inc Sandy Springs, United StatesThe Manager, Brand Experience will report to the Director, Brand Experience and will be instrumental in enabling the brand experience strategy across end-to-end consumer journey and strategic marketing activities. This role will work closely with the Director, Brand Experience to ...
-
API Experience Manager
1 week ago
Lorien Sandy Springs, United StatesThe API Customer Experience Manager is responsible for coordinating and driving activities to ensure an optimal experience. From defining the customer's end-to-end journey to managing technical inquiries during their integration with our APIs, we're looking for someone with a bac ...
-
Manager, Client Experience
3 weeks ago
Wheels, Inc. Alpharetta, United States Full timeDescription · : Objective · The Manager – Client Experience is responsible for creating and maintaining a culture that centers on capturing the hearts of clients by WOWing them with unmatched Willingness to help, Ownership of LeasePlan's mission, and dedication to Winning cust ...
-
Adobe Experience Manager Developer
1 week ago
AlienVault Alpharetta, United StatesJob Overview oin AT&T and reimagine the communications and technologies that connect the world. We're committed to those who seek to discover the undiscoverable and dare to disrupt the norm. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how ...
-
Senior Manager, Brand Experience
3 weeks ago
Inspire Brands Inc Sandy Springs, United StatesThe Brand Experience Senior Manager leads the development of the holistic marketing strategy and execution, including maintaining omnichannel guest experience across digital and physical channels. Day-to-day responsibilities include establishing procedures for offer development, ...
-
Full Time Customer Experience Manager
1 week ago
Michaels Stores, Inc. Alpharetta, United States Full timeStore - ATL-ALPHARETTA, GA - Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. D Customer Experience, Manager, ...
-
full time customer experience manager
3 weeks ago
Michaels Stores Alpharetta, GA, United States Full timeStore - ATL-ALPHARETTA, GA · Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer servi ...
-
MCKESSON Alpharetta, United States Full timeMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you a ...
-
Customer Success Manager
1 week ago
Dell Alpharetta, United States Full timeCustomer Success Manager - · Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks TaegisTM, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers' a ...
-
SOC Compliance Lead
4 days ago
MCKESSON Alpharetta, United StatesMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you a ...
-
Attorney
1 week ago
State Farm Sandy, United States Full timeOverview · We are not just offering a job but a meaningful career Come join our passionate team · As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inc ...
-
Financial Analysis Consultant, FP&A
1 week ago
Dell Alpharetta, United States Full timeLocation: Atlanta, GA or Remote East Coast USA · About Secureworks · Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that secures human progress with Secureworks TaegisTM, a SaaS-based, open XDR platform built on 20+ years of real-world threat intelligence and researc ...
-
Director, Financial Planning
1 week ago
Dell Alpharetta, United States Full timeDirector, Financial Planning & Analysis · Location: Remote · Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that secures human progress with Secureworks TaegisTM, a SaaS-based, open XDR platform built on 20+ years of real-world threat intelligence and research, impr ...
-
Desktop Support Technician
2 weeks ago
Ovation work place services Alpharetta, United StatesDesktop Support Technician · This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. · Desired Skills & Experience · * ...
-
Project Administrator
3 weeks ago
Wheeler Services, Inc. Alpharetta, United StatesAre you a **Project **Administrator **looking for the next level experience? · **Come and take the next step in your career with us** · **Wheeler Services, Inc.** provides you with the opportunity to grow in one of the leading concrete construction contractors' companies in the S ...
-
National Account Specialist
3 weeks ago
Empower Brands Alpharetta, United States**National Account Specialist** · **About us**: · JAN-PRO Systems International franchise system is one of the 10 Brands under Empower Brands. Atlanta-based and founded in 1991, JAN-PRO Systems International's mission is to help people realize their dreams of business ownership t ...
-
Guest Service Associate
2 weeks ago
RaceTrac Petroleum, Inc. Alpharetta, United StatesJob Description: · The Store Associate is responsible for supporting the General Manager in overseeing the operations and sales of a high volume convenience store retail outlet. This individual works with store management to provide associates with necessary supervision and leade ...
-
Director Network Engineering
1 week ago
Equifax Alpharetta, United StatesTravel: This position requires the incumbent to travel up to 15% of the time. _ · - Work Hours: Incumbents must make themselves available during core business hours and any on-call escalation after business hours. _ · - To adhere to our corporate location policies, this resource ...
-
Route Driver
1 week ago
SoFresh Bin Cleaning Alpharetta, United States**About Us**: · At SoFresh Bin Cleaning, we are dedicated to providing high-quality and environmentally friendly garbage bin cleaning services to our residential and commercial clients. Our mission is to promote hygiene and sanitation within communities while ensuring customer sa ...
API Experience Manager - Sandy Springs, United States - Lorien
Description
The API Customer Experience Manager is responsible for coordinating and driving activities to ensure an optimal experience. From defining the customer's end-to-end journey to managing technical inquiries during their integration with our APIs, we're looking for someone with a background in collaborating across business and technical teams to contribute to the success of our API operations services.
ESSENTIAL FUNCTIONS:
REQUIREMENTS: