Jobs
>
Customer Service Representative
>
Sacramento

    Customer Service Representative - Sacramento, United States - National Seating & Mobility

    National Seating & Mobility
    National Seating & Mobility Sacramento, United States

    2 weeks ago

    Default job background
    Description

    ** Customer Service Representative**

    **Job Category****:** Branch Administration **Requisition Number****:** CUSTO002660 Showing 1 location **Job Details**

    **Description**

    **Company Description:**

    At all levels, working at National Seating & Mobility provides the opportunity to directly impact our clients lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our clients needs.

    Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.

    We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.

    **Duties and Responsibilities / Essential Functions:**

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Answers phone calls and manages phone requests and inquiries in a helpful and professional manner. Takes the initiative to bring inquiries to a conclusion where at all possible, thereby avoiding return phone calls from the Branch Manager or other personnel. Communicates with clients, clinicians and caregivers to provide follow-up on pending orders as directed by branch leadership.

    Coordinates with branch staff and clients/caregivers to set client/referral source evaluation, delivery and repair appointments.

    Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding. Accepts delivery of goods when necessary.

    Performs data entry of all pertinent information, including scanning documentation received. Files documents and folders.

    Assists with the physical inventory at the direction of branch leadership.

    Provides clerical support for preparation of inventory documentation.

    Responsible for continuing education related to job duties, i.e. remaining informed about and familiar with NSMs current and/or new policies and procedures, checking WNSM for new information on an ongoing basis, completing Learning Links and attending courses or seminars as assigned by the Branch Manager or OA.

    Completes follow up phone calls efficiently and professionally.

    Performs any directly-related job duties as assigned by branch leadership. Carries out all position expectations in a professional manner.

    Must maintain regular and predictable attendance.

    **Position may be measured using the following performance standards:**

    Client satisfaction.

    Compliance with CSR Queue reports and timeliness of follow up.

    Scheduling performance Percentage of total available orders scheduled.

    Phone metrics Percentage of calls answered.

    **Physical Demands:**

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.

    **Required Education, Experience, & Competencies:**

    High School Diploma or G.E.D.

    Communication Proficiency

    Computer Proficiency

    Organizational Skills

    Customer/Client Focus

    *This job description in no way states or implies that these are the only duties to be performed by this employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.*

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Preferred**

    High School or better.

    **Experience**

    **Licenses & Certifications**

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

  • Business Sales Firm

    Customer Service Representative

    2 days ago

    Business Sales Firm Sacramento, United States

    Our company is a consulting and sales firm in Sacramento leading the industry in customer acquisition and client management. Our innovative consultative approach drives our high standards for outstanding performance with each client year over year. We are growing our client base ...

  • City of Sacramento

    Customer Service Representative

    1 week ago

    City of Sacramento Sacramento, United States

    **THE POSITION**: · **With supervisor approval, incumbents may be eligible for intermittent remote work; **however, they must physically **reside** within the Sacramento region or **have the ability to** regularly report to a City of Sacramento physical worksite with little notic ...

  • Carrington College

    Enrollment Services Representative

    2 weeks ago

    Carrington College Sacramento, United States

    **Who Are We: Carrington College **helps students achieve success by providing them with "hands-on" training that uses the technologies and processes that are used in the field, allowing them to build their confidence while they "learn by doing". Our focus is to help change the l ...

  • Ken Schuurman - State Farm Agent

    Customer Service Representative

    1 week ago

    Ken Schuurman - State Farm Agent Sacramento, United States

    **Benefits**: · - Bonus based on performance · - Dental insurance · - Health insurance · - Paid time off · - Training & development · **ROLE DESCRIPTION**: · As a Customer Service Representative - State Farm Agent Team Member with Ken Schuurman - State Farm Agent, you will genera ...

  • Bonney Plumbing, Electrical, Heating and Air

    Customer Service Representative

    2 days ago

    Bonney Plumbing, Electrical, Heating and Air Sacramento, United States

    As an Customer Service Representative, you will be responsible for receiving inbound calls, initiating outbound calls to potential and current customers, introducing our products/services, and generating leads to contribute to our company's growth. Other duties include but are no ...

  • United Airlines

    Customer Service Representative

    2 days ago

    United Airlines Sacramento, United States Part time

    **Description**: · **Customer Service Representative - Line** · **Starting pay of $18.51 per hour with competitive benefits that let you see the world**: · There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the hi ...

  • Amcor

    Equipment Service Representative

    1 week ago

    Amcor Sacramento, United States

    **We are global, we are impacting the lives of millions every day, we are making a difference**: · At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products ...

  • Rural Valley Tech LLC

    Merchant Services Representative

    1 week ago

    Rural Valley Tech LLC Sacramento, United States

    **About us** · Our work environment includes: · - Modern office setting · **Job Summary**: · **Responsibilities**: · - Canvassing businesses to identify opportunities for business development · - Qualify businesses for the Edge Program. · - Provide exceptional customer service to ...

  • Mission Linen Supply

    Customer Services Representative

    2 weeks ago

    Mission Linen Supply Sacramento, United States

    **Responsibilities**: · **Mission Linen Supply** is seeking an experienced **Direct Sale Coordinator**. The Direct Sale Coordinator will provide support to the Corporate Apparel Department with direct sales processing and established procedures. We seek an energetic professional ...

  • CVS Health

    Customer Service Representative

    2 days ago

    CVS Health Sacramento, United States

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — ...

  • Gerber Collision & Glass

    Customer Service Representative

    2 weeks ago

    Gerber Collision & Glass Sacramento, United States

    **Company: Gerber Collision & Glass** · **WELCOME TO GERBER COLLISION & GLASS** · **_Our Team Members Drive Us _**Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ tea ...

  • Hilton Garden Inn Sacramento/South Natomas

    Guest Service Representative

    4 days ago

    Hilton Garden Inn Sacramento/South Natomas Sacramento, United States

    **Job Type**: · Full-time · **Description**: · **Reports To**: Front Office/Operations Manager · **Supervises**: N/A · **Job Purpose**: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out ...

  • Diagnostic Radiological Imaging Sacramento

    Patient Service Representative

    1 week ago

    Diagnostic Radiological Imaging Sacramento Sacramento, United States

    Overview: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are _Leading Radiology Forward_. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people w ...

  • VCA Animal Hospitals

    Client Service Representative Lead

    2 days ago

    VCA Animal Hospitals Sacramento, United States

    **Job Title**:Client Service Representative Lead · **Location**:VCA Sacramento Veterinary Referral Center, Sacramento, CA · **Position Type**: Full-time · **About Us**: VCA Sacramento Veterinary Referral Center is a premier provider of advanced veterinary care, dedicated to ensur ...

  • Ethos Veterinary Health

    Aa Client Service Representative

    1 week ago

    Ethos Veterinary Health Sacramento, United States

    **Client Service Representative - Veterinary Medicine - Vista Veterinary Specialists - Sacramento** · Do you love animals? Do you have a passion for healthcare? Are you looking for a job with growth opportunities? Then Vista is the right place for you · **Vista Veterinary Special ...

  • SchoolsFirst FCU

    Service Delivery Representative Ii

    2 weeks ago

    SchoolsFirst FCU Sacramento, United States

    We're always looking for diverse, talented, service-oriented people to join our exceptional team. · Service Delivery Representative II · Pay Range: · $ $28.94 · Scheduled Weekly Hours: · 40 · What You'll Be Doing · Serve the Membership by supporting multiple contact channels, pri ...

  • Sutter Health

    Patient Service Representative, Center of

    4 days ago

    Sutter Health Sacramento, United States

    **Organization**: · SMF-Sutter Med Foundation · - Central · **Position Overview**: · Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verif ...

  • RPO Inc

    Bilingual Customer Service Representative

    1 week ago

    RPO Inc Sacramento, United States

    _Title: _**Customer Service Advocate I**_ · - Pay Rate: _**$19.00/hr.**_ _on w2 _ · - Location:_ **REMOTE to PST/MST **_ · - Duration: _**3 months contract with possible extension**_ · - Target Start Date (based on successful onboarding completion): _**6/24/2024**_ · - Shift: _** ...

  • Sutter Health

    Patient Service Representative Ii, Cardiovascular

    2 days ago

    Sutter Health Sacramento, United States

    **Organization**: · SMF-Sutter Med Foundation · - Central · **Position Overview**: · Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verif ...

  • Sutter Health

    Patient Service Representative Ii, Diagnostic

    1 week ago

    Sutter Health Sacramento, United States

    **Organization**: · SMF-Sutter Med Foundation · - Central · **Position Overview**: · Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verif ...