- Troubleshoot and resolve advanced technical issues on computers, networks, and software.
- Answer questions and provide training for customers.
- Travel to client locations to resolve issues and install equipment.
- Provide "Wow" customer service, ensuring escalated issues are resolved promptly and accurately.
- Help develop front-line support procedures and documentation to make sure that service requests are resolved quickly and accurately.
- Be part of a stellar team and collaborate with teammates to ensure that we are providing great customer service.
- Have excellent written and verbal communication skills and communicate "in plain English" to clients.
- Have strong planning and organizational skills.
- Have a strong working knowledge of Windows and Mac computers.
- Understand TCP/IP, DNS, DHCP and wireless networking technologies. Bonus points for network certifications.
- Be skilled with Google and Microsoft Office applications.
- A minimum of 2-3 years of experience in a technical support role. Experience at a service desk is a plus.
- Support for ongoing certifications and training
- 7 paid company holidays plus an additional 15 days paid time off for your personal sick and planned out-of-office time
- Medical, dental and vision insurance coverage available. Automatic enrollment in company-paid life insurance, short-term disability and long-term disability
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Technical Support Engineer
1 week ago
DuPont de Nemours, Inc. Chesterfield, United StatesAt DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. · ...
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Technical Support Engineer
6 days ago
DuPont de Nemours, Inc. Chesterfield, United StatesAt DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. · ...
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Horizon Technologies Weldon Spring Heights, United StatesSince our founding in 2003, we have steadily and healthily grown - today we have more than 80 colleagues at TWL-KOM. As a modern and dynamic employer based in Ludwigshafen, in the heart of the Rhine-Neckar metropolitan region, we offer you a long-term perspective in the growing I ...
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Stellar Innovations Creve Coeur, United StatesApplication Support Engineer (m/w/d) at alltours Headquarters in Düsseldorf Full-time The alltours Group, with its several thousand employees, is one of the largest European tour operators and stands for the principle of high-quality travel at affordable prices - simple and fast. ...
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IT Support Engineer
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Merge IT Creve Coeur, United StatesOur enterprise-level client is seeking to add an IT Support Engineer to work onsite in Creve Coeur, MO. Please see below for full details-- · *Job Notes:* · -6+ month contact / extendable and perm possible with good performance. · -ASAP start date · -Onsite in Creve Coeur, MO. · ...
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IT Support Engineer
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Merge IT LLC Creve Coeur, United StatesOur enterprise-level client is seeking to add an IT Support Engineer to work onsite in Creve Coeur, MO. Please see below for full details-- · *Job Notes:* · -6+ month contact / extendable and perm possible with good performance. · -ASAP start date · -Onsite in Creve Coeur, MO. ...
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Keylent Inc St Louis Park, United StatesJob Title: Support Engineer · Location: ST LOUIS,Minnesota · Duration:12 Months · Skills · Windows Administration · Description · ? Perform onsite troubleshooting and Resolution activities. Dispatch acceptance includes: i. Communication to a personal computing Device (e.g., ...
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Technical product designer constructor
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Quantum Ventures Clarkson, United StatesAs a Technical Product Designer, you will be responsible for managing and approving manufacturing documents, product descriptions, and standards. · This position offers interesting development opportunities and prospects for dedicated product designers or technicians. Employment ...
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IT Support Engineer
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Propper International Sales St Charles, United StatesIT Support Engineer · Monday - Friday 8a-5p · On Site location: St. Charles, MO · Propper pays competitive wages based upon experience and skill set · WHAT CAN PROPPER OFFER YOU? · We are offering a full time, on-site position with a reasonably flexible schedule, located at our h ...
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IT Support Engineer
1 week ago
Propper International Sales, Inc Saint Charles, United StatesJob Description · Job DescriptionIT Support Engineer · Monday - Friday 8a-5p · On Site location: St. Charles, MO · Propper pays competitive wages based upon experience and skill set · WHAT CAN PROPPER OFFER YOU? · We are offering a full time, on-site position with a reasonably fl ...
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IT Support Engineer
1 week ago
Propper International Sales Saint Charles, United StatesJob Description · Job DescriptionIT Support Engineer · Monday - Friday 8a-5p · On Site location: St. Charles, MO · Propper pays competitive wages based upon experience and skill set · WHAT CAN PROPPER OFFER YOU? · We are offering a full time, on-site position with a reasonably fl ...
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IT Support Engineer
3 weeks ago
Bowman Williams St Charles, United StatesWe are seeking a Mid-Senior level IT Support Specialist who is skilled in ConnectWise, Windows server roles, Hyper-V, VMware, Firewalls, TCP/ IP, DHCP, and DNS. The ideal candidate is a team player, able to hit the ground running, an excellent communicator and client relationship ...
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Technical Support Engineer
3 weeks ago
Merge IT Creve Coeur, MO, United States TemporaryOur enterprise-level client is seeking to add an IT Support Engineer to work onsite in Creve Coeur, MO. 6+ month contact / extendable and perm possible with good performance. · -ASAP start date · -Shift: 8am - 5pm (Mon - Fri) · -Installation Technicians provide desktop hardware ...
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Information Technology Support Engineer
2 weeks ago
Merge IT Creve Coeur, United StatesOur enterprise-level client is seeking to add an IT Support Engineer to work onsite in Creve Coeur, MO. Please see below for full details-- · Job Notes: · -6+ month contact / extendable and perm possible with good performance. · -ASAP start date · -Onsite in Creve Coeur, MO. · -S ...
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Student employee in Facility Management
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Skyline Solutions Manchester, IL, United States FreelanceTE Connectivity's manufacturing/production teams in Manchester, IL transform raw materials into finished goods and ensure the flow of components. They perform exchange and installation tasks according to the production plan, conduct quality checks following existing processes, an ...
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Information Technology Support Engineer
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Merge IT Creve Coeur, United StatesOur enterprise-level client is seeking to add an IT Support Engineer to work onsite in Creve Coeur, MO. Please see below for full details-- · Job Notes: · -6+ month contact / extendable and perm possible with good performance. · -ASAP start date · -Onsite in Creve Coeur, MO. · -S ...
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Linux/Networking Support Engineer
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Studio Network Solutions Maryland Heights, United States Full timeWe create high performance storage systems/software based on Linux, and our customers do really interesting projects with the products we build-things like major filmmaking, special effects, and professional music production. · We are a small company with a big footprint and phen ...
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Linux/Networking Support Engineer
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Studio Network Solutions Maryland Heights, United StatesWe create high performance storage systems/software based on Linux, and our customers do really interesting projects with the products we buildthings like major filmmaking, special effects, and professional music production. · We are a small company with a big footprint and phen ...
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Linux/Networking Support Engineer
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Studio Network Solutions Maryland Heights, United StatesJob Description · Job DescriptionWe create high performance storage systems/software based on Linux, and our customers do really interesting projects with the products we build—things like major filmmaking, special effects, and professional music production. · We are a small comp ...
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Engineering & Systems Support
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PDS Defense, Inc. Saint Louis, MO, United StatesPDS Defense, Inc · As a part of the Space, Intelligence and Weapon Systems (SIWS) organization, Precision Engagement Systems (PES) is a dynamic and growing team with leadership that is focused on attracting and developing top talent in support of critical missions on Direct Atta ...
Level 2 Support Engineer - Chesterfield, MO, United States - FeatherShark Careers
2 weeks ago
Description
FeatherShark is looking for a Stellar Level 2 Service Desk Technician to join our fast-growing team
We are looking for a highly motivated Level 2 Service Desk Technician who is passionate about technology, enjoys problem-solving, and is committed to delivering outstanding customer service.
This role is pivotal in managing escalated service requests, including troubleshooting advanced hardware and software issues, network problem resolution, and guiding clients in the optimal use of their IT systems.
FeatherShark is a Managed IT Services provider focusing on serving Fire and EMS Agencies in the Midwest. We help our clients unlock the power of technology so they can do their best work.We're growing fast, and our front-line service team needs a strong technician to escalate more complex issues to. This position is in-person at our Chesterfield, MO office.
Provide escalated remote support to customers, via phone and email, in a timely manner.