- Incident Management
- Ensure the Network Operations personnel are implementing effective Incident Management processes to avoid service outages or limit their impact by proactive detection, isolation, and resolution as necessary.
- Problem Management
- Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.
- Personnel Management
- Career Development and Performance Management of the Network Operations staff. This includes mentoring, coaching, and identifying training programs based on individual skill sets for the staff.
- Operational Readiness for New Services
- Work closely with internal teams (Product Development, Business, Project Management, Network Engineering, etc) to ensure operational readiness of new infrastructure. This includes assessment and validation by Network Operations for all related new network infrastructure components, completion of pro-active routines to ensure optimal network health, understanding and documentation of all services and dependencies, and the ability to perform recovery procedures as necessary.
- Change Management Planning and Configuration Implementation
- Ownership and oversight of changes at the CAB. Quarterly change quality reviews with Engineering. Utilize reporting and metrics to assign and schedule Network Operations staff accordingly.
- Service Requests, Network Maintenance, and Operational Support
- Representing Network Operations strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health. Utilize metrics and trend analysis to track and report service incidents.
- Process Improvement
- Analyzing Network Operations functions, recommending operational improvements and needs. Driving and supporting continual service improvement.
- Bachelors Degree in Computer Science or related technology discipline, with at least 10 years of professional experience.
- At least 4 years of professional experience in a senior technical or leadership role supporting an enterprise network infrastructure that is globally distributed.
- Strong technical knowledge of networking technologies, hardware, routing, switching, and telecommunication circuits.
- Strong technical knowledge of TCP/IP, Layer 1-3 switching.
- Demonstrated skills and aptitude for training and mentoring others.
- Excellent customer service, written and oral communication skills.
- Weekend and off hours support is required
- Financial industry experience is a plus.
- Excellent verbal, writing, and editing skills required to be able to effectively communicate complex information to different levels of internal and external customers.
- Strong analytical thinking and problem solving skills.
- Strong team building, mentoring, and coaching skills.
- Ability to work under pressure, and to make calculated decisions accordingly.
- Ability to manage multiple tasks/priorities and ability to act quickly in a fast paced environment.
- Proficient in network monitoring systems and service management and metrics tools.
-
Network operator for high and medium voltage
5 days ago
Stellar Enterprises White, United StatesWe are the largest distribution network operator in Thuringia, based in Erfurt. Our task is to reliably and continuously supply our customers with electricity and natural gas. To achieve this, we operate the regional 110 kV electricity networks and high-pressure natural gas netwo ...
-
Aurora Innovations Whitehall, United StatesExciting tasks await you at Whitehall: · - You will be responsible for supporting and developing systems for invoicing feed-in and redispatch compensation in the network operator billing system. · - You will be in the middle of things as a contact person and clarify complex tec ...
-
Network Operations
1 week ago
Cox Communications Atlanta, United StatesDescription · Do you love a good challenge? Are you passionate about puzzles? If so, you probably share our love of solving issues through technology – and you might be a great fit for our team. At Cox Communications, we're looking for a tech-savvy individual (with puzzling prowe ...
-
Manager, Network Operations
3 weeks ago
Intercontinental Exchange Atlanta, United StatesOverview · Job Purpose · Network Operations provides 24x7 support for the organization's global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Eng ...
-
Network Operations Manager
1 week ago
Wipro Atlanta, United StatesWork with project Coordinators, Project Leads etc. to ensure all project related deliverables - Utilize analytical skills to resolve escalations - Ensure Comprehensive as well as details project execution plan with risk mitigation plan. - Ensure all Operations Manager, Network Op ...
-
Network Operations Manager
3 weeks ago
Motrex, LLC Alpharetta, GA, United StatesMotrex's Network Operation Center is responsible for designing, implementing, operating, and maintaining internal and external networks. We are looking for an experienced Manager who will lead a Network Engineering team, External NOC, Network Service Provider, and vendors. The Ne ...
-
Manager of Network Operations
1 day ago
Staffing Technologies Georgia, United StatesManager of Network Operations · Location: Johns Creek, GA (Hybrid - x2Days in a week onsite) · Salary: $140-$160K · As the Manager of Network Operations, the incumbent will manage a Team Lead and a team of Network Engineers who are responsible for monitoring, troubleshooting and ...
-
Supervisor, Network Operations Center
2 weeks ago
AppDirect Atlanta, United StatesAbout AppDirect · Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscription ...
-
Manager, Cloud Operations, Network
3 weeks ago
NICE Atlanta, United StatesAt NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will l ...
-
Network Operations Manager
3 weeks ago
Exide Technologies Alpharetta, United StatesOverview Motrex's Network Operation Center is responsible for designing, implementing, operating, and maintaining internal and external networks. We are looking for an experienced Manager who will lead a Network Engineering team, External NOC, Network Service Provider, and vendor ...
-
Network Operations Manager
3 weeks ago
MOTREX Co. Ltd Alpharetta, United StatesOverviewMotrex's Network Operation Center is responsible for designing, implementing, operating, and maintaining internal and external networks. We are looking for an experienced Manager who will lead a Network Engineering team, External NOC, Network Service Provider, and vendors ...
-
Network Operations Manager
2 weeks ago
MOTREX Co. Ltd Alpharetta, United StatesOverview: · Motrexs Network Operation Center is responsible for designing, implementing, operating, and maintaining internal and external networks. We are looking for an experienced Manager who will lead a Network Engineering team, External NOC, Network Service Provider, and ven ...
-
Varite Atlanta, United StatesJob Description: · Location: Onsite in Atlanta GA (first preference to local candidates) or remote. · Key skill: · Export control regulations · 8+ years experience in Information Technology field. · o 5+ years working knowledge of IAM technologies (mainly SAML/Oauth/OIDC/ R ...
-
Network Operations Center Systems Administrator
4 weeks ago
MOTREX Co. Ltd Alpharetta, United StatesMotrexs Network Operation Center is responsible for designing, implementing, operating, and maintaining internal and external networks. We are looking for an experienced Manager who will lead a Network Engineering team, External NOC, Network Service Provider, and vendors. The Net ...
-
Digital Content Analyst
2 weeks ago
Cumulus Media Atlanta, United States**The audio industry is on fire - from podcasting and streaming to smart speakers and live radio - and it's never been a more exciting time to join and grow with one of the country's largest and most sophisticated multi-platform audio companies** · **CUMULUS MEDIA** (NASDAQ: CMLS ...
-
Lead, Operations
2 weeks ago
SYSCO Atlanta, United States Full timeCompany: · US1072 Buckhead Meat CompanyZip Code: · 30337Minimum Level of Education: · Bachelor's DegreeMinimum Years of Experience: · 3 YearsEmployment Type: · Full TimeTravel Percentage: · 0COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actual ...
-
Director of Nursing
2 weeks ago
MedHires Atlanta, United StatesMedHires, a network of Long Term Skilled nursing Facilities in GA, is seeking an experienced Director of Nursing (DON) to join our team. · Must be a licensed RN with knowledge of State and Federal Guidelines required. · The primary purpose of the Director of Nursing position is t ...
-
Manager, Network Operations
3 weeks ago
Intelsat Ellenwood, United StatesJob Description · Primary Responsibilities and AccountabilitiesPromote Intelsat's culture of employee empowerment, continuous learning, customer advocacy and operational efficiencies in a global setting leading the NOC teams that support both Business-to-Business (B2B) and Busine ...
-
Das Field Manager
2 weeks ago
Communication Technology Services (CTS) The Colony, United States**Communication Technology Services (CTS**) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wirele ...
-
Personal Assistant
2 weeks ago
First Serve University Atlanta, United StatesOverview: · First Serve University is a Christian owned business that provides tactical resources for tennis players. This interim position also will provide support for our Community Minded organization, where we assemble resources for Christians in Atlanta to find community. FS ...
Manager, Network Operations - Atlanta, United States - Intercontinental Exchange Holdings, Inc.
Description
Overview:
Job Purpose
Network Operations provides 24x7 support for the organizations global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.
The role of Manager, Network Operations is responsible for leading and developing a team of network operations analysts and engineers to deliver excellent technical support for critical operations of a globally distributed financial network through prompt detection, resolution, escalation, and reporting of service impacting events and incidents.
Responsibilities
Knowledge and Experience
Schedule
This role offers work from home flexibility.
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.