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    Service Coordinator - Seattle, United States - Ageatia Global Solutions

    Ageatia Global Solutions
    Ageatia Global Solutions Seattle, United States

    2 weeks ago

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    Description
    Description:
    High School or equivalent 3 years' experience in customer service/dispatching. Proficient with computers, Windows applications (Oracle experience a plus). The qualified candidate will be an integral part in the continued success and growth of the Service Department. This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required.
    Perform a variety of administrative duties required to receive, screen, record, prioritize, assign and close customer requests for prevailing wage and certified payroll:
    • Regular contact of customer to communicate status changes.
    • Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
    • Validate and perform invoicing transactions for service calls in ACE/PW system daily.
    • Maintain confidentiality of customer and employer information at all times.
    • Maintain accurate records and backup for all filing within the company and associated with the local state government and L&I Submissions.
    • Other necessary duties as required to perform the work at hand or as instructed by overseeing manager.
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