Service Coordinator - Seattle, United States - Milwaukee Tool

Description

Under the direction of and reporting to the Factory Service Center Branch Manager, the primary duty of the Repair Technician/Shipping Coordinator will be to perform shipping and receiving responsibilities and repair and/or service work of Milwaukee products in accordance with prescribed procedures. The pay range for this position is $23-$25 an hour.

Duties and Responsibilities

Shipping / Receiving

• Perform a variety of shipping and receiving duties in accordance with prescribed procedures.
• Receive and record units, parts and accessories ordered or returned for repair, service and/or stock.
• Visually inspect goods received and route for storage, repair and/or service.
• Fill and pack orders and repairs for shipment to customers; prepare shipping documents and determine shipping charges.
• Load and unload trucks and operate material handling equipment.

• Work involves disassembly of units, diagnosis of operating difficulty, location and replacement of worn or defective parts within times in accordance with work instructions.
• Perform prescribed inspections and make decisions as to feasibility of repairs.
• Keep records of parts used and provide data for billing and/or warranty information.
• Recognize and report operational irregularities and defective materials.
• Set-up and perform electrical and mechanical tests to insure product's repair and/or work performed is in conformance with prescribed quality standards.
• Work from parts sheets, specifications and drawings.

• Assist with sales and service counter duties; draw parts from stock as needed to service counter trade; maintain monetary transactions; record maintenance and assist with inventories as required.
• Assist in performing counter procedures including answering phones, placing orders, logging in tools, and assisting walk-in customer traffic.
• Responsible for quality of work, safety and housekeeping in area assigned.
• Perform miscellaneous tasks as directed.

• Requires an education equivalent to high school diploma or GED.
• One to two years of previous experience in electrical and/or mechanical repair is preferred.
• Experience of two to three years in a customer service position is preferred.
• At least one year experience in a similar position to become familiar with shipping, receiving, and counter procedures is preferred.
• Ability to lift up to 50 lbs.
• Ability to maneuver heavy material, weighing up to 300 lbs.
• Must possess effective business communication skills and ability to understand local branch market.
• Must be proficient in computer skills and Microsoft Office applications.