Ticketing Manager - Austin, United States - University of Texas at Austin

University of Texas at Austin

Verified Company

Austin, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Posting Title:
Ticketing Manager

Hiring Department:

Texas Performing Arts

Position Open To:

All Applicants

Weekly Scheduled Hours:

FLSA Status:

Exempt

Earliest Start Date:

Immediately

Position Duration:

Expected to Continue

-
Location:

UT MAIN CAMPUS

Job Details:

General Notes

About Texas Performing Arts
Texas Performing Arts (TPA) is the professional arts presenting and producing program of The University of Texas at Austin. One of the largest and most active universitybased performing arts centers in the U.S., TPA is an anchor institution in Austin's arts, cultural, and entertainment scene. TPA operates venues on the UT campus including Austin's largest theater, Bass Concert Hall. Its public programs include Broadway in Austin; a curated season of international dance, theater, and music; and presentations of national touring artists. TPA is an integral unit of UT's College of Fine Arts and engages students across the university in creative experiences.
Why Join Texas Performing Arts?
This position offers the opportunity to be part of a nimble and ambitious team that thrives on creativity, collaboration, and strategic thinking. Your work will contribute to advancing the arts at one of the best universities in the world and in one of the most exciting cities in America. By creating opportunities for people to come together through live performance, your skills will create innovative learning, engage communities, and make lifelong memories for audiences.
This position receives UT Austin's generous benefit package, including 100% employerpaid basic medical coverage, retirement contributions, paid vacation and sick time, and paid holidays.

Purpose

The Ticketing Manager is part of the team responsible for ticket sales and service for all Texas Performing Arts events. The Ticketing Manager reports to the Director of Ticketing and has primary responsibility for managing student ticketing staff and coordinating Group Sales. As part of the team, the position oversees ticket office operations during regular hours and for assigned events. This includes providing managerlevel customer service, supporting ticket office staff, fulfilling software and equipment support needs, and generating reports and statements.

Responsibilities:

Event Operations: Provide frontline, handson customer service at events as scheduled. Support the Access Management system for the Guest Services team. Respond to customer ticketing inquiries and engage with guest feedback through all communication channels. Conduct realtime and followup ticketing issue resolution. Conduct customer service followup. Participate in event day settlement of audits and internal event settlements.
Student Ticket Seller Management: Recruit, train, schedule, and evaluate student ticket staff. Create and maintain event documents and training materials for student staff.
Ticket Office Management: Assist in the daytoday ticketing operation, including phone and web sales, refunds and exchanges, customer inquiries, and scheduled or ondemand reporting. Contribute to our goal to provide a frictionless ticketing experience for customers.
Group Sales: Process Group Sales requests with conciergelevel service. Work with the team members to manage inventory and offers. Collaborate with the TPA Marketing, Education & Enagement, and Development teams to fulfill group orders. Interface with external group sales contacts. Ensure continuity in communication and inventory management for an effective Group Sales experience.

Other duties as assigned.

Required Qualifications- Bachelor's degree and at least two (2) years of ticketing experience in a performing arts, entertainment, events, or athletics venue. Demonstrated experience managing advanced functions of an enterprise-level professional event ticketing system such as Paciolan, Tessitura, or Ticketmaster. Demonstrated passion for delivering memorable guest experiences and creating a culture of hospitality. Demonstrated management-level proficiency with ticketing systems and processes including audits, sales, membership, and donation processing. High level of proficiency with office technology such as Excel, PowerPoint, Word, Outlook, Slack, and Zoom.

Accuracy and Attention to Detail:
Demonstrated understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy. Service Excellence: Demonstrated knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Relevant education and experience may be substituted as appropriate._

Preferred Qualifications- Experience with ticketing operations in an organization that focuses on member services and fundraising. Demonstrated experience delivering exceptional customer service to internal and external clients. Experience in a large