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    Hotel Operations Manager - Las Vegas, United States - MGM Resorts International

    MGM Resorts International
    MGM Resorts International Las Vegas, United States

    1 week ago

    Default job background
    Full time
    Description

    Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

    PRIMARY PURPOSE:

    Provide support to the Senior Hotel Manager with direction and leadership for the property Front Desk team, consistent with the MGM brand. Responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance to company policies and procedures.

    PRINCIPAL DUTIES AND RESPONSIBILITIES:


    •Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.


    •Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team


    •Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.


    •Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards.


    •Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department

    SUPERVISION:


    •Front Desk Clerks

    PREFERRED:


    •Previous experience managing employees under a collective bargaining agreement.


    •AAA or Forbes knowledge.


    •Technical knowledge and experience with Opera (or LMS for CCLV).


    •Technical knowledge and experience with HotSOS or other service optimization system.


    •Previous experience working in a similar resort setting.

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