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    Technical Onboarding Manager - New York, United States - Cheq

    Cheq
    Cheq New York, United States

    3 weeks ago

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    Description

    CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks.

    Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on-site conversion, data and analytics.

    CHEQ is a global company with offices in Tel-Aviv, New York, UK and Tokyo.

    We are looking for an Technical Onboarding Manager that will help us imagine and create our costumes unique experiences in the field of Cybersecurity.

    You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and release SaaS products that deliver the companys vision and strategy.

    You will be responsible for managing the process of bringing new customers into CHEQ and ensuring a smooth transition.

    This includes establishing and maintaining effective relationships with new customers, ensuring they receive necessary information and resources, and ensuring that they are set up for success.

    Responsibilities:

    • Lead the technical onboarding process for new enterprise clients. Ensure each customer is onboarded properly, completely, and within the designated timeframe
    • Develop and manage projects, timelines, and milestones to ensure successful onboarding
    • Work closely with clients to configure our SaaS solutions to align with their business needs
    • Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product, RnD, sales and support, to provide timely solutions
    • Create and maintain comprehensive onboarding documentation, best practices, and knowledge resources to support clients and internal teams
    • Build strong relationships with clients, serving as the primary focal point during the onboarding
    • Continuously evaluate and improve the onboarding process
    • Quickly learn unfamiliar customer platforms and solutions

    Requirements:

    • Bachelor's degree in a related field (e.g., Information Technology, Computer Science, Engineering)
    • 3+ years of experience in technical onboarding, customer success, or a related role within a SaaS company
    • Excellent communication skills, both written and verbal, with the ability to convey technical concepts to technical / non-technical stakeholders
    • Experience with CRM software and project management tools
    • Building or developing knowledge in one or more of the following: API, SQL, JavaScript, Python
    • Knowledge and experience with is an advantage
    • Knowledge and experience with Cybersecurity concepts or Ad Tech (Google / Facebook Ads)
    • Ability to work effectively with cross-functional teams
    • Strong analytical and problem-solving skills
    • Ability to work in a hybrid environment that requires in-office teamwork at least two days a week

    Additional Skills

    • Excellent communication skills including verbal, written and presentation
    • Excellent organizational and project management skills
    • Independent, and able to work under pressure.
    • Ability to work as a team player.
    • High documentation capability.
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