Jobs

    Onboarding Manager - New York County, New York, United States - XperiencOps Inc

    XperiencOps Inc
    XperiencOps Inc New York County, New York, United States

    3 days ago

    Default job background
    Permanent Upper Management / Consulting
    Description

    As an Onboarding Manager, you will play a critical role in facilitating a smooth onboarding experience and enabling XOPS customers to extract the full value from our suite of products.

    You will join a dynamic, customer-focused team dedicated to product excellence.

    In addition to assisting customers in onboarding to XOPS, you will also have the opportunity to utilize your strengths and interests to enhance our onboarding experience.

    This includes working closely with operations and product teams to refine our processes, collaborate on new product launches, and contribute to team expansion.

    Our onboarding organization encompasses several customer segments, and during the interview process, you will be matched with a segment based on your experience and the business needs.


    What you will do:

    • Engage directly with clients to onboard them to XOPS products across our product segments.
    • Proactively manage the onboarding process endtoend to meet customers' target timelines and objectives.
    • Drive the adoption of XOPS products among customers.
    • Collaborate with Sales, Account Management, Technical Account Management, and Support teams to ensure smooth handoffs.
    • Work closely with Product and Engineering teams to enhance and troubleshoot customer issues, as well as provide feedback on product enhancements.
    • Assist in developing and documenting processes and best practices.
    Requirements

    • 3+ years of handson experience in a customerfacing role, preferably at a rapidly growing SaaS company.
    • Demonstrated success in managing multiple projects and stakeholders simultaneously in a fastpaced environment.
    • Exceptional communication and presentation skills, with the ability to simplify complex concepts for any audience.
    • A passion for building relationships and a deep commitment to delivering an outstanding customer experience.
    • Strong critical thinking skills, a growth mindset, and a desire for continuous improvement.

    Bonus:

    • 2+ years of experience in a customerfacing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc.).
    • Experience in business or product operations roles.
    Benefits

    Role is also available in San Francisco, CA
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