Specialist-Guest Experience - Greer, United States - Spartanburg Regional Healthcare System

Spartanburg Regional Healthcare System Greer, United States

2 weeks ago

Description

Position Summary # The Guest Experience Specialist (GES) is responsible for assisting patients and visitors primarily within the reception and waiting areas.## The GES provides patients # visitors with competent, courteous and efficient service.#

He/She is responsible for greeting guests as they arrive in the lobby or waiting area and for providing all of their information needs or accessing the appropriate person(s) to meet their needs.

# The Guest Experience Specialist assists with escorting guests to specific locations, parking needs, and transportation needs.#

The GES assigned to a waiting area will work closely with Patient Representatives and/or patient care staff to ensure that patient/family/visitor needs are met.

He/She will assist with explaining guidelines for visitation and provide an overview of what can be expected during their stay by way of services.

# The Guest Experience Specialist will also assist out-of-town guests with hotel information and services within the community.#

The GES will work closely with physicians, nursing staff, law enforcement, EMS, and leadership of the areas aligned with the waiting areas.

The GES will maintain telephone and radio communication with Emergency Services.

He/She will maintain a clean and tidy environment that is conducive to rest and waiting.# The GES will act as a liaison between physicians and families to provide timely and accurate updates/information.# The GES will utilize conflict resolution skills to de-escalate upset patients/visitors.# He/She will provide comfort to family members of dying or deceased patients and will call chaplaincy as needed.# Guest Experience Specialists coordinate interpretive services for customers with limited English proficiency or other communication deficits.

The GES is responsible for elevating serious complaints or concerns (that require additional resources) to the Patient Representative (or Manager when necessary) assigned to their area.

# Associates are encouraged to support Spartanburg Regional Healthcare System#s involvement in the communities we serve.

# Minimum Requirements Education########### HS Diploma or GED # Experience######## 1 year customer service and complaint management experience Moderate skills in Microsoft office suite and ability to learn new computer skills Excellent verbal # written communication skills # License/Registration/Certifications####### N/A Preferred Requirements # Preferred Education###### BA or BS Degree # Preferred Experience### 4+ years healthcare experience 4+ years customer service and complaint management experience Familiar with medical terminology # Preferred License/Registration/Certifications### N/A # Core Job Responsibilities Greets patients, family members, and visitors at the front desk Collection of valuables ERQ patients at the front desk Receive radio communication from EMS and enter information into EMR Rounding on patients in the department Order meals for patients and stock#nourishment Assist with transportation for discharged patients Direct patients and families to Chaplaincy as needed Coordinate interpretative services for customer with limited English proficiency# Direct family members of guests to community services# Escalate complaints to Patient Representative for areaPosition SummaryThe Guest Experience Specialist (GES) is responsible for assisting patients and visitors primarily within the reception and waiting areas.

The GES provides patients & visitors with competent, courteous and efficient service.

He/She is responsible for greeting guests as they arrive in the lobby or waiting area and for providing all of their information needs or accessing the appropriate person(s) to meet their needs.

The Guest Experience Specialist assists with escorting guests to specific locations, parking needs, and transportation needs.

The GES assigned to a waiting area will work closely with Patient Representatives and/or patient care staff to ensure that patient/family/visitor needs are met.

He/She will assist with explaining guidelines for visitation and provide an overview of what can be expected during their stay by way of services.

The Guest Experience Specialist will also assist out-of-town guests with hotel information and services within the community.

The GES will work closely with physicians, nursing staff, law enforcement, EMS, and leadership of the areas aligned with the waiting areas.

The GES will maintain telephone and radio communication with Emergency Services. He/She will maintain a clean and tidy environment that is conducive to rest and waiting. The GESwill act as a liaison between physicians and families to provide timely and accurate updates/information. The GES will utilize conflict resolution skills to de-escalate upset patients/visitors. He/She will provide comfort to family members of dying or deceased patients and will call chaplaincy as needed. Guest Experience Specialists coordinate interpretive services for customers with limited English proficiency or other communication deficits.

The GES is responsible for elevating serious complaints or concerns (that require additional resources) to the Patient Representative (or Manager when necessary) assigned to their area.

Associates are encouraged to support Spartanburg Regional Healthcare System's involvement in the communities we serve.
Minimum RequirementsEducation

HS Diploma or GEDExperience 1 year customer service and complaint management experience
Moderate skills in Microsoft office suite and ability to learn new computer skills
Excellent verbal & written communication skillsLicense/Registration/Certifications
N/APreferred RequirementsPreferred Education
BA or BS DegreePreferred Experience 4+ years healthcare experience 4+ years customer service and complaint management experience
Familiar with medical terminologyPreferred License/Registration/Certifications
N/ACore Job Responsibilities
Greets patients, family members, and visitors at the front desk
Collection of valuables
ERQ patients at the front desk
Receive radio communication from EMS and enter information into EMR
Rounding on patients in the department
Order meals for patients and stock nourishment
Assist with transportation for discharged patients
Direct patients and families to Chaplaincy as needed
Coordinate interpretative services for customer with limited English proficiency
Direct family members of guests to community services
Escalate complaints to Patient Representative for area#J-18808-Ljbffr

Specialist-Guest Experience

1 week ago

Spartanburg Regional Medical Center Batesville, United States

Position Summary # The Guest Experience Specialist (GES) is responsible for assisting patients and visitors primarily within the reception and waiting areas.## The GES provides patients # visitors with competent, courteous and efficient service.# He/She is responsible for greetin ...
Specialist-Guest Experience

1 week ago

Spartanburg Regional Greer, United States

Schedule - Shift - Hours Part-Time - Varied Shifts - 7:00a-4:00p Monday, Tuesday, 12:00p-8:00p WednesdayThe system allows up to ten active applications at any time.As part of our process, you are asked to review and agree to adhere to our Standards of Behavior and Commitment Stat ...
Specialist-Guest Experience

1 week ago

Spartanburg Regional Greer, United States

Schedule - Shift - Hours · Part-Time - Varied Shifts - 7:00a-4:00p Monday, Tuesday, 12:00p-8:00p Wednesday · The system allows up to ten active applications at any time. · As part of our process, you are asked to review and agree to adhere to our · Standards of Behavior and Com ...
Specialist-Guest Experience

2 weeks ago

Spartanburg Regional Healthcare System Greer, United States

Position Summary # The Guest Experience Specialist (GES) is responsible for assisting patients and visitors primarily within the reception and waiting areas.## The GES provides patients # visitors with competent, courteous and efficient service.# He/She is responsible for greetin ...
Guest Experience Specialist

3 weeks ago

Spartanburg Regional Spartanburg, United States

Guest Experience Specialist - Emergency Center · Location · Spartanburg, SC · Facility · Spartanburg Medical Center · Department · Emergency Center · The Guest Experience Specialist (GES) is responsible for assisting patients and visitors primarily within the reception and wa ...
Guest Experience Lead

3 weeks ago

Lululemon athletica Greenville, United States

lululemon athletica - Greenville [Department Manager] As a Guest Experience Lead at lululemon athletica, you'll: Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests; Be responsible for ensuring all g ...
Customer Experience Specialist

3 weeks ago

Travers Tool Duncan, United States

Job Description · Job Description · Position Information · Position · Customer Experience Specialist · Employee Name · Department · CX - Inbound · Reports to · Ann Crete · Job Purpose · Our Customer Experience Specialists provide solution-based support to our most valu ...
Customer Experience Specialist

1 week ago

Travers Tool Co. Inc. Duncan, United States

Job Description · Job Description · Position Information · Position · Customer Experience Specialist · Employee Name · Department · CX - Inbound · Reports to · Ann Crete · Job Purpose · Our Customer Experience Specialists provide solution-based support to our most valuab ...
Employee Experience Specialist

1 week ago

Vivacity Tech Greenville, United States

The Employee Experience Specialist will play a critical role in employee satisfaction with our workplace culture. They will enhance employees' experiences by creating, implementing and maintaining strategies that optimize employee productivity and retention. The Employee Experien ...
Employee Experience Specialist

2 weeks ago

Vivacity Tech Greenville, United States

The Employee Experience Specialist will play a critical role in employee satisfaction with our workplace culture. They will enhance employees' experiences by creating, implementing and maintaining strategies that optimize employee productivity and retention. The Employee Experien ...
Employee Experience Specialist

1 week ago

Vivacity Tech Greenville, United States

Job Description · Job DescriptionThe Employee Experience Specialist will play a critical role in employee satisfaction with our workplace culture. They will enhance employees' experiences by creating, implementing and maintaining strategies that optimize employee productivity and ...
Employee for the department

3 days ago

Phoenix Industries Taylors, SC, United States Freelance

**The municipality of Holzwickede is looking for a/-n employee for the area of "sewer maintenance" as soon as possible.** · **What should you bring?** · - Completed vocational training, preferably in the field of specialist for pipe, sewer and industrial services or as a construc ...
Specialist for Warehouse Logistics

3 days ago

ZephyrTech Duncan, SC, United States Freelance

**Reference: **: · Logistics Specialist (m/f/d) · in the field of metal · **AfA Bremen** · Schlachte 27/28 · 28195 Bremen · Phone: · **Responsibilities**: · - Booking of incoming/outgoing goods and transfers in the ERP system · - Identifying, picking, repackaging, counting/weigh ...
Human Resources Specialist, Employee Experience

12 hours ago

Vivacity Tech Greenville, United States

Job Description · Job DescriptionThe Human Resources Specialist position will have an emphasis on employee engagement playing a critical role in employee satisfaction with our workplace culture. They will enhance employees' experiences by creating, implementing and maintaining st ...
Sales Support Specialist

3 days ago

Phoenix Industries Wellford, SC, United States Freelance

**We are currently seeking a Sales Support Specialist (m/f/d) for a company in the automotive industry in Wellford, SC through direct placement.** · **Your responsibilities:** · - Processing orders · - Providing customer support from A to Z · - Creating reports · - Preparing quot ...
Office Assistant

3 days ago

Skyline Solutions Reidville, SC, United States Freelance

**For our client, an international insurance company based in Munich, we are currently seeking a full-time Personal Assistant (m/f/d) to join their team in Reidville, SC.** · **Your main responsibilities will include:** · - Assisting the CEO and Chairman of the Board · - Handling ...
IT System Administrator

2 days ago

Nebula Technologies Reidville, United States

About CAS Software AG: · CAS Software AG - top employer, innovator, market leader for CRM/xRM and expert for CPQ solutions. · As a leading provider of CRM/xRM software and specialist for configurator solutions, we design innovative solutions for a better future based on our corpo ...
Insurance specialist in the back office

2 days ago

Stellar Technologies Reidville, United States

Our team supports IT, consulting, and advisory agencies throughout Germany in the areas of corporate insurance and pension concepts. · In addition, we advise managing directors, specialists, and executives and their families in the areas of disability insurance, health insurance, ...
Cleaning staff for maintenance cleaning

3 days ago

Cascade Enterprises Reidville, SC, United States Freelance

With passion and dedication, we are the service specialist for the manufacturing industry in Reidville, SC. For over 60 years, our customers have relied on us. Our expertise revolves around the factory of today and tomorrow and its infrastructure. Through our services in maintena ...
Hotel Barista Am

2 weeks ago

Aloft by Marriott Greenville, United States

**What Makes a McKibbon Barista-Server?** · The Barista-Server takes orders and serves food and beverage items to our customers in a timely, friendly, enthusiastic and professional manner. · **A Day in the Life**: · - You will ensure each guest is greeted and made to feel importa ...