Customer Experience Specialist - Duncan, United States - Travers Tool

Description

Job Description

Job Description

Position Information

Position

Customer Experience Specialist

Employee Name

Department

CX - Inbound

Reports to

Ann Crete

Job Purpose

Our Customer Experience Specialists provide solution-based support to our most valuable stakeholders, our customers.

They aim to leverage passion and ability to understand our customer's needs to provide service at a level that exceeds expectations.

Responsibilities

Provide Support to Telesales, Web, Marketplace, and Unassigned Customers.

Work in a team environment to answer all inbound calls, emails, and tickets in a professional manner and within our service level agreement timeframes.

Assist customers with placing orders, returns, quotes, catalog requests, product questions, tracking updates and any other customer inquiries.

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