- HS Diploma or GED
- 1 year customer service and complaint management experience
- Moderate skills in Microsoft office suite and ability to learn new computer skills
- Excellent verbal & written communication skills
- N/A
- BA or BS Degree
- 4+ years healthcare experience
- 4+ years customer service and complaint management experience
- Familiar with medical terminology
- N/A
- Greets patients, family members, and visitors at the front desk
- Collection of valuables
- ERQ patients at the front desk
- Receive radio communication from EMS and enter information into EMR
- Rounding on patients in the department
- Order meals for patients and stock nourishment
- Assist with transportation for discharged patients
- Direct patients and families to Chaplaincy as needed
- Coordinate interpretative services for customer with limited English proficiency
- Direct family members of guests to community services
- Escalate complaints to Patient Representative for area
-
Specialist-Guest Experience
1 week ago
Spartanburg Regional Greer, United StatesSchedule - Shift - Hours Part-Time - Varied Shifts - 7:00a-4:00p Monday, Tuesday, 12:00p-8:00p WednesdayThe system allows up to ten active applications at any time.As part of our process, you are asked to review and agree to adhere to our Standards of Behavior and Commitment Stat ...
-
Specialist-Guest Experience
3 weeks ago
Spartanburg Regional Healthcare System Greer, United StatesPosition Summary # The Guest Experience Specialist (GES) is responsible for assisting patients and visitors primarily within the reception and waiting areas.## The GES provides patients # visitors with competent, courteous and efficient service.# He/She is responsible for greetin ...
-
Specialist-Guest Experience
3 weeks ago
Spartanburg Regional Healthcare System Greer, United StatesPosition Summary # The Guest Experience Specialist (GES) is responsible for assisting patients and visitors primarily within the reception and waiting areas.## The GES provides patients # visitors with competent, courteous and efficient service.# He/She is responsible for greetin ...
-
Specialist-Guest Experience
1 week ago
Spartanburg Regional Greer, United StatesSchedule - Shift - Hours · Part-Time - Varied Shifts - 7:00a-4:00p Monday, Tuesday, 12:00p-8:00p Wednesday · The system allows up to ten active applications at any time. · As part of our process, you are asked to review and agree to adhere to our · Standards of Behavior and Com ...
-
Guest Experience Lead
3 weeks ago
Lululemon athletica Greenville, United Stateslululemon athletica - Greenville [Department Manager] As a Guest Experience Lead at lululemon athletica, you'll: Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests; Be responsible for ensuring all g ...
-
Customer Experience Specialist
3 weeks ago
Travers Tool Duncan, United StatesJob Description · Job Description · Position Information · Position · Customer Experience Specialist · Employee Name · Department · CX - Inbound · Reports to · Ann Crete · Job Purpose · Our Customer Experience Specialists provide solution-based support to our most valu ...
-
Customer Experience Specialist
2 weeks ago
Travers Tool Co. Inc. Duncan, United StatesJob Description · Job Description · Position Information · Position · Customer Experience Specialist · Employee Name · Department · CX - Inbound · Reports to · Ann Crete · Job Purpose · Our Customer Experience Specialists provide solution-based support to our most valuab ...
-
Employee Experience Specialist
2 weeks ago
Vivacity Tech Greenville, United StatesThe Employee Experience Specialist will play a critical role in employee satisfaction with our workplace culture. They will enhance employees' experiences by creating, implementing and maintaining strategies that optimize employee productivity and retention. The Employee Experien ...
-
Employee Experience Specialist
3 weeks ago
Vivacity Tech Greenville, United StatesThe Employee Experience Specialist will play a critical role in employee satisfaction with our workplace culture. They will enhance employees' experiences by creating, implementing and maintaining strategies that optimize employee productivity and retention. The Employee Experien ...
-
Employee Experience Specialist
2 weeks ago
Vivacity Tech Greenville, United StatesJob Description · Job DescriptionThe Employee Experience Specialist will play a critical role in employee satisfaction with our workplace culture. They will enhance employees' experiences by creating, implementing and maintaining strategies that optimize employee productivity and ...
-
Human Resources Specialist, Employee Experience
2 hours ago
Vivacity Tech Greenville, United StatesThe Human Resources Specialist position will have an emphasis on employee engagement playing a critical role in employee satisfaction with our workplace culture. They will enhance employees' experiences by creating, implementing and maintaining strategies that optimize employee p ...
-
Vivacity Tech Greenville, United StatesJob Description · Job DescriptionThe Human Resources Specialist position will have an emphasis on employee engagement playing a critical role in employee satisfaction with our workplace culture. They will enhance employees' experiences by creating, implementing and maintaining st ...
-
Employee for the department
1 week ago
Phoenix Industries Taylors, SC, United States Freelance**The municipality of Holzwickede is looking for a/-n employee for the area of "sewer maintenance" as soon as possible.** · **What should you bring?** · - Completed vocational training, preferably in the field of specialist for pipe, sewer and industrial services or as a construc ...
-
Specialist for Warehouse Logistics
1 week ago
ZephyrTech Duncan, SC, United States Freelance**Reference: **: · Logistics Specialist (m/f/d) · in the field of metal · **AfA Bremen** · Schlachte 27/28 · 28195 Bremen · Phone: · **Responsibilities**: · - Booking of incoming/outgoing goods and transfers in the ERP system · - Identifying, picking, repackaging, counting/weigh ...
-
Materials Specialist
3 days ago
Infomatics, Inc Greer, United StatesHi, · Please find our direct client requirement for a Material Specialist If you are comfortable with the job description, please share your updated resume. · Position: Material Specialist · Duration: 12 Months · Location: Greer SC · Must have: · Good communication skills, knowl ...
-
Material Control Specialist
3 days ago
Rose International Greer, United StatesDate Posted: 05/29/2024 · Hiring Organization: Rose International · Position Number: 464882 · Job Title: Material Control Specialist · Job Location: Greer, SC, USA, 29651 · Work Model: Hybrid · Employment Type: Temporary · Estimated Duration (In months): 7 · Min Hourly Rate($): 3 ...
-
Material Control Specialist I-24-00030
3 weeks ago
Datasoft Technologies, Inc. Greer, United StatesMaterial Control Specialist I · Onsite · About the Job · Duration: Long-term renewable contract · Location: Greer, SC · Pay rate: Hourly · Job ID: 4788 · This is a full-time W2 position, no subcontracting or C2C. · Overview: · Efficiently ensures availability of the required qua ...
-
International Mobility Specialist
3 weeks ago
CEI Greer, United StatesSummary: · CEI's client in the retail sector is seeking a skilled International Mobility Specialist in the immigration field. · Job at a glance: · On site in Greer, South Carolina · Contract Role for 7 months · Pay Range: $35.00 to $38.00 per hour · Can not accept C2C for this r ...
-
HR Recruiter and Coordinator- 24-00630
3 weeks ago
Datasoft Technologies, Inc. Greer, United StatesHR Recruiter and Coordinator · Onsite · About the Job · Duration: Long-Term Renewable Contract · Location: Greer, SC · Pay rate: Hourly · Job ID: 4873 · This is a Full Time W2 position, no subcontracting or C2C. · Overview · Participates in recruiting activities for Exempt and/or ...
-
Hotel Front Desk Clerk
3 weeks ago
stayAPT Suites Greer Greer, United States· Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need ...
Specialist-Guest Experience - Batesville, United States - Spartanburg Regional Medical Center
Description
Position Summary # The Guest Experience Specialist (GES) is responsible for assisting patients and visitors primarily within the reception and waiting areas.## The GES provides patients # visitors with competent, courteous and efficient service.#
He/She is responsible for greeting guests as they arrive in the lobby or waiting area and for providing all of their information needs or accessing the appropriate person(s) to meet their needs.
# The Guest Experience Specialist assists with escorting guests to specific locations, parking needs, and transportation needs.#The GES assigned to a waiting area will work closely with Patient Representatives and/or patient care staff to ensure that patient/family/visitor needs are met.
#He/She will assist with explaining guidelines for visitation and provide an overview of what can be expected during their stay by way of services.
# The Guest Experience Specialist will also assist out-of-town guests with hotel information and services within the community.#The GES will work closely with physicians, nursing staff, law enforcement, EMS, and leadership of the areas aligned with the waiting areas.
The GES will maintain telephone and radio communication with Emergency Services.He/She will maintain a clean and tidy environment that is conducive to rest and waiting.# The GES will act as a liaison between physicians and families to provide timely and accurate updates/information.# The GES will utilize conflict resolution skills to de-escalate upset patients/visitors.# He/She will provide comfort to family members of dying or deceased patients and will call chaplaincy as needed.# Guest Experience Specialists coordinate interpretive services for customers with limited English proficiency or other communication deficits.
The GES is responsible for elevating serious complaints or concerns (that require additional resources) to the Patient Representative (or Manager when necessary) assigned to their area.
# Associates are encouraged to support Spartanburg Regional Healthcare System#s involvement in the communities we serve. # Minimum Requirements Education########### HS Diploma or GED # Experience######## 1 year customer service and complaint management experience Moderate skills in Microsoft office suite and ability to learn new computer skills Excellent verbal # written communication skills # License/Registration/Certifications####### N/A Preferred Requirements # Preferred Education###### BA or BS Degree # Preferred Experience### 4+ years healthcare experience 4+ years customer service and complaint management experience Familiar with medical terminology # Preferred License/Registration/Certifications### N/A # Core Job Responsibilities Greets patients, family members, and visitors at the front desk Collection of valuables ERQ patients at the front desk Receive radio communication from EMS and enter information into EMR Rounding on patients in the department Order meals for patients and stock#nourishment Assist with transportation for discharged patients Direct patients and families to Chaplaincy as needed Coordinate interpretative services for customer with limited English proficiency# Direct family members of guests to community services# Escalate complaints to Patient Representative for areaPosition Summary
The Guest Experience Specialist (GES) is responsible for assisting patients and visitors primarily within the reception and waiting areas. The GES provides patients & visitors with competent, courteous and efficient service.
He/She is responsible for greeting guests as they arrive in the lobby or waiting area and for providing all of their information needs or accessing the appropriate person(s) to meet their needs.
The Guest Experience Specialist assists with escorting guests to specific locations, parking needs, and transportation needs.The GES assigned to a waiting area will work closely with Patient Representatives and/or patient care staff to ensure that patient/family/visitor needs are met.
He/She will assist with explaining guidelines for visitation and provide an overview of what can be expected during their stay by way of services.
The Guest Experience Specialist will also assist out-of-town guests with hotel information and services within the community.The GES will work closely with physicians, nursing staff, law enforcement, EMS, and leadership of the areas aligned with the waiting areas.
The GES will maintain telephone and radio communication with Emergency Services. He/She will maintain a clean and tidy environment that is conducive to rest and waiting. The GESwill act as a liaison between physicians and families to provide timely and accurate updates/information. The GES will utilize conflict resolution skills to de-escalate upset patients/visitors. He/She will provide comfort to family members of dying or deceased patients and will call chaplaincy as needed. Guest Experience Specialists coordinate interpretive services for customers with limited English proficiency or other communication deficits.
The GES is responsible for elevating serious complaints or concerns (that require additional resources) to the Patient Representative (or Manager when necessary) assigned to their area.
Associates are encouraged to support Spartanburg Regional Healthcare System's involvement in the communities we serve.Minimum Requirements
Education
Preferred Education