Jobs
>
Plano

    Call Center Supervisor - Plano, United States - SmithRx

    SmithRx
    SmithRx Plano, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Who We Are:

    SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

    We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

    • Integrity: Always operate with honesty and transparency so we earn the trust of our clients.
    • Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.
    • Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.

    Job Summary:

    SmithRx is looking for a motivated supervisor to help manage a team of call center agents. This role is pivotal in driving daily performance of the call center by tracking attendance, reducing shrink, and delivering exceptional member experiences. Your primary focus will be the coaching and mentoring of your team as well as drive performance through the measurement of key performance indicators.

    What will you do:

    • Manages and oversees a team of call center agents
    • Motivates agent growth and performance through weekly coaching interactions
    • Answer and support agent questions and escalations
    • Execute daily performance deliverables
    • Drive quality member experiences by listening and monitoring agent interactions
    • Track agent attendance to drive consistent capacity
    • Assist with onboarding process
    • Assist members by taking calls/chats during times of peak volume

    What will you bring to SmithRx:

    • 5+ years of call center experience with progression through elevated roles
    • 2+ years of experience leading call center agents OR supporting agents in an elevated agent role
    • Expert customer service skills and aptitude
    • Strong problem solving skills
    • Adept at organizing tasks and workload
    • Strong verbal and written communication skills
    • Passion for providing world class member experiences
    • Experience working with various omnichannel and CRM software
    • Positive attitude
    • Ability to be flexible in a fast paced startup environment
    • Tactical decision making ability
    • H.S. diploma or equivalent

    What SmithRx Offers You:

    • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
    • Flexible Spending Benefits
    • 401(k) Retirement Savings Program
    • Short-term and long-term disability
    • Discretionary Paid Time Off
    • 12 Paid Holidays
    • Wellness Benefits
    • Commuter Benefits
    • Paid Parental Leave benefits
    • Employee Assistance Program (EAP)
    • Well-stocked kitchen in office locations
    • Professional development and training opportunities
  • SmithRx

    Call Center Supervisor

    3 weeks ago

    SmithRx Plano, United States

    Who We Are: · SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative ...

  • North Texas Tollway Authority

    Safety Operations Center Supervisor

    1 week ago

    North Texas Tollway Authority Plano, United States

    Job Description · Job DescriptionSummary: · The purpose of this position is to oversee daily traffic management, the safety and security of employees and resources, manage public safety dispatching, assist with projects, monitor activities and employees, assist with managing the ...

  • Liberty Mutual Insurance

    Conference Center Supervisor

    3 weeks ago

    Liberty Mutual Insurance Plano, United States OTHER

    Pay PhilosophyThe typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these posi ...

  • Marksman Security

    Security Supervisor Command Center

    20 minutes ago

    Marksman Security Plano, United States

    Overview: · **Now Hiring - Security Supervisor Command Center** · **2nd Shift Available** · **$26.00 p/hr** · Marksman Security Corporation is hiring immediately for **Security Supervisor Command Center** · **Command Center experience needed** · **Responsibilities**: · **Benefits ...

  • Careington International Corporation

    Contact Center Supervisor

    2 days ago

    Careington International Corporation Frisco, United States Full time

    Careington International Corporation is a solutions-oriented company. An established leader, we have been a trailblazer in the field of discount health care since 1979. Over the years, our mission has remained the same — to create discount health programs that are marketable to t ...

  • Concentra Career Choice

    Supervisor, Solution Center

    6 days ago

    Concentra Career Choice Addison, United States

    Overview: · Concentra is recognized as the nations leading occupational health care company. · With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of Americas workforce, one patient at a time. With a wide range of services and proa ...

  • Concentra

    Supervisor, Solution Center

    6 days ago

    Concentra Addison, United States

    Overview: · Concentra is recognized as the nations leading occupational health care company. · With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of Americas workforce, one patient at a time. With a wide range of services and proa ...

  • CSL Plasma

    Center Supervisor

    5 days ago

    CSL Plasma Dallas, United States

    The Opportunity · Make sure to apply with all the requested information, as laid out in the job overview below. · This position is responsible for supervising the day-today plasma center operations and staff to ensure efficient plasma collections. · You will report to the Cent ...

  • CSL Plasma

    Center Supervisor

    4 days ago

    CSL Plasma Dallas, United States

    **The Opportunity** · This position is responsible for supervising the day-today plasma center operations and staff to ensure efficient plasma collections. · You will report to the Center Manager. · **The Role** · + In compliance with Standard Operating Procedures (SOPs), sup ...

  • PACCAR

    Customer Center Supervisor

    2 weeks ago

    PACCAR Lewisville, United States Full time

    Requisition Summary · The PACCAR Customer Center Supervisor is a key role to the success of our customers and maximizing their UPTIME. This high impact, strategic influencer will be responsible for personally building and managing relationships across PPD, Peterbilt, Kenworth, de ...

  • Glory Global Solutions International Limited

    Repair Center Supervisor

    1 week ago

    Glory Global Solutions International Limited Carrollton, United States

    We are hiring · Repair Center Supervisor in Carrollton, TX · GLORY OFFERS: · 401k plan with company nonelective contribution in addition to an employer match · Education Reimbursement, Comprehensive Benefit Package including tuition and adoption assistance, · Bonus Opportunit ...

  • DaBella

    Call Center Supervisor

    2 weeks ago

    DaBella Dallas, United States

    · The Call Center Supervisor is responsible for the success and development of others within our Call Center through effective leadership. We are looking for an individual who is determined to go above and beyond expectations to get the results needed. The ideal candidate will b ...

  • Star Pipe Products

    Distribution Center Supervisor

    3 hours ago

    Star Pipe Products Carrollton, United States

    · Essential Functions Supervises, trains, and directs warehouse staff and warehouse operations. · Assists in controlling warehouse costs. · Monitors packaging and loading of freight. · Duties and Responsibilities Supervision of employees · Shipping & Shipping Dock experienc ...

  • CART

    Fulfillment Center Supervisor

    1 week ago

    CART Dallas, United States

    Job Description: · Who We Are: · We're , one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and ...

  • Air Pros

    Call Center Supervisor

    4 weeks ago

    Air Pros Dallas, United States

    About the Organization · Description · AirPros USA is a rapidly growing Heating & Cooling, Plumbing, and Electrical Company with locations throughout the country · We're seeking an On-Site Call Center Supervisor for our Dallas Call Center that will be the backbone of our marketi ...

  • PACCAR

    Customer Center Supervisor

    2 weeks ago

    PACCAR Lewisville, United States

    Requisition Summary · The PACCAR Customer Center Supervisor is a key role to the success of our customers and maximizing their UPTIME. This high impact, strategic influencer will be responsible for personally building and managing relationships across PPD, Peterbilt, Kenworth, de ...

  • TDIndustries

    Supervisor, Contact Center

    4 weeks ago

    TDIndustries Dallas, United States

    Job Summary : · The Contact Center Supervisor, supervises, coaches, and develops Contact Center team members. Administers an effective system with effective processes to meet the organizations needs. Provides timely responses to customer inquiries by telephone and/or email in an ...

  • HD Supply

    Distribution Center Supervisor

    3 days ago

    HD Supply Flower Mound, United States

    HD Supply, a Home Depot company, is looking for strong leaders. Join our leadership team and help to build our 'One Team' culture in our Flower Mound, TX facility We're seeking a hands-on Distribution Center Supervisor to directly manage our team of associates in the 4 PM shift, ...

  • TruGreen

    Contact Center Supervisor

    3 weeks ago

    TruGreen Lewisville, United States

    R21337 · 100924 · 1801 Lakepointe Dr, Lewisville, Texas 75057 · TruGreen accepts applications on an ongoing basis. · Job Description · TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic ...

  • TruGreen

    Supervisor Contact Center

    3 weeks ago

    TruGreen Lewisville, United States

    100924 · 1801 Lakepointe Dr, Lewisville, Texas 75057 · TruGreen accepts applications on an ongoing basis. · Job Description · TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while he ...