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    Call Center Supervisor - Dallas, United States - Air Pros

    Air Pros
    Air Pros Dallas, United States

    4 weeks ago

    Default job background
    Description
    About the Organization

    Description

    AirPros USA is a rapidly growing Heating & Cooling, Plumbing, and Electrical Company with locations throughout the country

    We're seeking an On-Site Call Center Supervisor for our Dallas Call Center that will be the backbone of our marketing success. They will be required to have an exceptional "Can Do" attitude and be results-driven. While managing and overseeing the activities of our call center's employees, they will ensure goals are being met and excellent customer service is being provided to our potential and existing customers.

    Qualifications and Performance Expectations:
    • Adhere to Air Pros USA Core Values: Integrity, Service, Unity, and Continuous Improvement
    • Manage up to 15 on-site Call Center Representatives
    • Creating and implementing inbound & outbound call center strategies, and setting targets
    • Tracking employee results providing feedback, and guiding them to improve
    • Hiring and training new employees, and coaching them on how to serve our customers best
    • Creating schedules to keep employees busy and avoid downtime
    • Answering questions, and guiding employees through difficult calls
    • Ensuring a friendly and motivating culture
    • Preparing monthly, quarterly, and annual reports
    • Ensuring employees adhere to the company's policies and procedures
    • Must be flexible to work weekends and evening schedule
    Benefits:
    • $50,000 salary plus annual bonuses
    • Paid bi-weekly
    • Paid Holidays
    • Best Work Culture/Team in the Industry
    • Medical and Dental options available
    • 401k Optional
    • Full Benefit package- Medical, Dental, Vision, Disability
    • 2 weeks PTO
    Requirements
    • High school diploma or equivalent, Bachelor's preferred
    • At least 3 years or more experience in a Supervisory role in a Call Center.
    • Experience with coaching, training, and motivating employees is required
    • Experience with CRM systems, automated dialers, reporting, and omnichannel communication
    • Proficient with MSO Suite including Excel
    • Be an Example through Leadership
    • Ability to Multitask, Problem solve & work with a hands-on approach
    • Performance Evaluations for your team
    • Inside sales experience is a bonus
    • Reliable transportation to work
    • Must pass a Background Check & Drug Test
    Preferred Experience:
    • Knowledge of Service Titan
    • Experience in the HVAC & Plumbing Industry
    About Air Pros USA:

    Air Pros is a fast-growing industry leader in both Residential and Commercial HVAC contracting. We pride ourselves on customer service, quality of service, and customer experience

    If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

    EOE Statement
    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

    Position
    Call Center Manager

    Full-Time/Part-Time
    Full-Time

    This position is currently accepting applications.
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