Small Business Inbound Sales Account Executive - Everett, United States - Ziply Fiber

Ziply Fiber Everett, United States

3 weeks ago

Description

This is a remote position.

Position Title: Small Business Inbound Sales Account Executive

$30,000 to $50,000 annually DOE, plus target commission of $20,000 annually
Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid
sick leave and paid time off, quarterly performance bonus, training, career growth and education
reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We're
delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by
mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,
so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide
customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put
ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and
we support our employees to implement solutions that elevate the experiences of our customers and
coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers –
and each other – better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a
corporation.

Job Summary:
The Small Business Inbound Sales Account Executive is a unique and exciting role responsible for
securing new sales driven from inbound calls received by customers interested in obtaining Ziply Fiber
service for their small business. You and your fellow inbound sales team members will monitor and
answer incoming calls from the company's 800 toll free number, engage with customers to understand
their needs and service requirements by building rapport, listening, and then suggesting the right products
and service solutions to benefit their business utilizing Ziply's advanced fiber optic network.

Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee
and not intended to reflect all duties performed.

Manage and answer inbound phone calls and be online from start of business day to close,
Monday - Friday, 8:00 am - 5:30 pm Pacific Time.
Sign new small business customers with focus on selling fiber internet and simple business voice
services.
Follow approved call scripts and sales nomenclature to set a professional, confident, and
knowledgeable tone.
Participation in company provided e-learning, classroom sales training and associated curriculum
in tandem with the Sales Trainer and Director of Small Business Sales organization.
Meet and exceed monthly sales performance expectations.
Qualify customers using various applications, including ConnectBase, GAP, DSAT and others.
Collect customer notes and set follow-up calls as needed to win-over new customers.
Perform other duties as required to support the business and evolving organization.

Qualifications:

High school diploma or GED required.
Understand and learn about Ziply Fiber telecommunications services for small business
applications, including basic hardware and equipment details, rate card, pricing, promotions,
coverage area and general service availability.
Minimum of two (2) years' experience using CRM tools like Salesforce or other associated
applications.
Ability to multitask while conducting conversations with interested customers, enter business
information, generate quotes, and follow up with every customer to ensure total satisfaction and
great service experience.
Minimum of two (2) years' customer/call center experience specifically in business sales,
technology, software, IT, or other customer-facing online services.
Must have access to reliable transportation.
Must be enthusiastic, persuasive, persistent and able to handle rejection in the selling process
well.
Must be committed to providing exceptional customer service in a calm, professional manner.
Must be able to pass local community background checks and permitting processes.

Knowledge, Skills and Abilities:

Ability to prioritize and organize work effectively and be a self-starter.
Ability to maintain confidentiality of company and customer information.
Ability to deal with the public professionally.
Ability to work independently and apply sound judgment and reasoning skills to a variety of
situations.
Ability to drive on behalf of the company in a safe and responsible manner.
Strong verbal and written communication skills.
Excellent customer service skills.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodation may be made to
enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining the physical condition necessary for bending,
stooping, sitting, walking, or standing for prolonged periods of time. The employee must occasionally lift
and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance
vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This role involves
driving within a specific region or territory and requires the ability to safely perform all functions of
operating a motor vehicle.

Work Environment and Additional Information:
Work is performed in an office setting with exposure to computer screens and requires extensive use of a
computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office
setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees
may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply
Fiber. In holding outside employment or self-employment, employees should ensure that participation
does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of
race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the
presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may
require pre-employment drug screening.

Ziply Fiber is a drug free workplace.

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