Team Lead, Support Escalations - San Francisco, CA

Job summary · The Technical Escalation Manager is a strategic leader responsible for shaping escalation governance, driving cross-functional alignment at all levels, · and influencing long-term product and operational improvements.Qualifications8+ years of experience in customer- ...

The Support Escalations Team Lead is responsible for driving exceptional outcomes for our customers by ensuring their team is consistently achieving their goals. · ...

The Technical Escalation Manager is responsible for shaping escalation governance and driving cross-functional alignment at all levels. · Quarterback customer escalations and drive timely resolution - ensuring that customer escalations are ultimately de-escalated and resolved. · ...

The Technical Escalation Manager is responsible for shaping escalation governance and driving cross-functional alignment at all levels. This role combines executive presence, operational discipline, and the ability to translate customer-impacting issues into strategic insights. · ...

The Technical Escalation Manager is responsible for shaping escalation governance, · driving cross-functional alignment at all levels, and influencing long-term product and operational improvements. · Quarterback customer escalations and drive timely resolution - ensuring that cu ...

We are seeking a highly hands-on frontline leader to join our organization. · We are looking for someone who thrives in high-stakes, high-complexity environments, · communicates clearly under pressure, and drives improvements in systems, · processes and knowledge to scale support ...

We are seeking a highly hands-on frontline leader to join our organization. Reporting to the Associate Manager of Support, this Platform Support Escalation Lead role is responsible for resolving merchant support tickets and coaching agents in real time. · ...

The Global Escalations - Insights & Improvements team within Community Operations is focused on translating escalated support interactions into actionable insights. This work is critical to enhancing the customer experience. · In this role, you'll become an expert in our Mobility ...

The Global Escalations - Insights & Improvements team within Community Operations is focused on building holistic infrastructure to escalate poor support experiences and make it right by all Uber customers. · ...

A fast-growing restaurant platform organization is seeking a hands-on Support Lead to deliver white-glove support and drive innovation in service delivery for a strategic platform initiative. · Work the merchant support queue daily. · Rapidly become the trusted escalation owner f ...

A fast-growing restaurant platform organization is seeking a hands-on Support Lead to deliver white-glove support and drive innovation in service delivery for a strategic platform initiative. · This role requires frontline ticket ownership for merchant support, rapid escalation r ...

+Job summary · The Global Escalations - Insights & Improvements team within Community Operations is focused on building holistic infrastructure to escalate poor support experiences and make it right by all Uber customers.+ · +Manage escalation agent tooling, empowerment, and perm ...

You have strong direct customer-facing support experience in a high-volume environment. · You've supported customers in a high-stakes, high-complexity environment where issues are messy and outcomes matter (e.g., operational downtime, financial impact, time-sensitive workflows. · ...

You will have strong direct customer-facing support experience in a high-volume environment. · ...

The Global Escalations - Insights & Improvements team within Community Operations is focused on translating escalated support interactions into actionable insights. · This work is critical to enhancing the customer experience, ensuring robust escalation support readiness, and dri ...

Trident Consulting is seeking a Platform Support Lead for one of our clients. A global leader in business and technology services. · ...

This role supports end-user technology needs, resolves escalated technical issues, and works closely with the client and internal teams to maintain a reliable, secure. · Troubleshoot escalated issues by reviewing logs, · Resolve complex problems including OS corruption driver con ...

Trident Consulting is seeking a Platform Support Lead – Merchant Operations & Escalations for one of our clients. A global leader in business and technology services. · ...

We are seeking an experienced network support engineer to act as a point of escalation for our B2B clients.In this role, you will be responsible for troubleshooting and resolving complex network issues (routing, firewall rules, port mapping, VPNs, NAT etc.) - often live on custom ...