Escalation Manager - San Francisco

You have strong direct customer-facing support experience in a high-volume environment. · You've supported customers in a high-stakes, high-complexity environment where issues are messy and outcomes matter (e.g., operational downtime, financial impact, time-sensitive workflows. · ...

Job summary · The Technical Escalation Manager is a strategic leader responsible for shaping escalation governance, driving cross-functional alignment at all levels, · and influencing long-term product and operational improvements.Qualifications8+ years of experience in customer- ...

The Technical Escalation Manager is responsible for shaping escalation governance and driving cross-functional alignment at all levels. · Quarterback customer escalations and drive timely resolution - ensuring that customer escalations are ultimately de-escalated and resolved. · ...

The Technical Escalation Manager is responsible for shaping escalation governance and driving cross-functional alignment at all levels. This role combines executive presence, operational discipline, and the ability to translate customer-impacting issues into strategic insights. · ...

The Technical Escalation Manager is responsible for shaping escalation governance, · driving cross-functional alignment at all levels, and influencing long-term product and operational improvements. · Quarterback customer escalations and drive timely resolution - ensuring that cu ...

+Job summary · The Global Escalations - Insights & Improvements team within Community Operations is focused on building holistic infrastructure to escalate poor support experiences and make it right by all Uber customers.+ · +Manage escalation agent tooling, empowerment, and perm ...

The Global Escalations - Insights & Improvements team within Community Operations is focused on building holistic infrastructure to escalate poor support experiences and make it right by all Uber customers. · ...

The High Priority Escalations Team is part of Global Response Operations whose mission is to advocate for and protect every person, community, and business from risk. · We do this by identifying, · preventing and mitigating integrity · & support risks across the Meta ecosystem, · ...

The Global Escalations - Insights & Improvements team within Community Operations is focused on translating escalated support interactions into actionable insights. This work is critical to enhancing the customer experience. · In this role, you'll become an expert in our Mobility ...

We are seeking a highly hands-on frontline leader to join our organization. · We are looking for someone who thrives in high-stakes, high-complexity environments, · communicates clearly under pressure, and drives improvements in systems, · processes and knowledge to scale support ...

The Global Escalations - Insights & Improvements team within Community Operations is focused on translating escalated support interactions into actionable insights. · This work is critical to enhancing the customer experience, ensuring robust escalation support readiness, and dri ...

The High Priority Escalations Team advocates for and protects every person community and business from risk by identifying preventing and mitigating integrity support risks across Meta’s ecosystem particularly during critical moments.We respond to real-time crises identify evalua ...

We are seeking a highly hands-on frontline leader to join our organization. Reporting to the Associate Manager of Support, this Platform Support Escalation Lead role is responsible for resolving merchant support tickets and coaching agents in real time. · ...

The SOC Manager assesses detection workflows. · Review detection alerts · Evaluate completeness of incident response actions · ...

A fast-growing restaurant platform organization is seeking a hands-on Support Lead to deliver white-glove support and drive innovation in service delivery for a strategic platform initiative. · Work the merchant support queue daily. · Rapidly become the trusted escalation owner f ...

This role supports end-user technology needs, resolves escalated technical issues, and works closely with the client and internal teams to maintain a reliable, secure. · Troubleshoot escalated issues by reviewing logs, · Resolve complex problems including OS corruption driver con ...

A fast-growing restaurant platform organization is seeking a hands-on Support Lead to deliver white-glove support and drive innovation in service delivery for a strategic platform initiative. · This role requires frontline ticket ownership for merchant support, rapid escalation r ...

We're looking for team players with natural customer service intuition who can work harder, faster and smarter while taking technical excellence to a whole new level.You will be expected to work cross-organizationally to help develop and implement global service desk procedures a ...

Transforming how legal and professional services operate — not incrementally, but end-to-end. · ...