Program Support Specialist - Trenton, United States - Department of Transportation

Description

** Program Support Specialist**

**Department of Transportation**

** ATO, Management Services, ATO People Services, HQ Administrative Services Group, AJG-P1**

**Duties**

** Summary**

This position is located in the Air Traffic Organization (ATO), Management Services, People Services Directorate, Headquarters Administrative Services Group, Administrative Services Team, AJG-P1. This group is responsible for fulfilling the ATO's human capital needs through active engagement, planning, and strategizing with our customers to attract and retain a diverse, qualified workforce.

**Responsibilities**

As a Program Support Specialist, he/she provides support to all levels regarding approaches for administrative and resource management issues, administrative management procedures and guidelines, and other subjects requiring application for consistency throughout the ATO. He/she performs a combination of routine and multiple and varying assignments under the general under the general direction of a manager, project/program manager, team lead, or more experienced professional. Acts as an individual contributor and/or member of a team for projects/programs within a defined area of responsibility.

He/she applies experience and detailed knowledge applicable to administration program support and management of organization to plan and accomplish assignments. Assignments may require knowledge and experience working across functional and/or organizational lines. Typical assignments may include: data entry for Productivity Platform, Aviator and Personnel Action Request (PAR) case files; preparing and routing personnel actions to Office of Human Resource for processing; collecting and analyzing data to ensure compliance with policy/procedures; identifying problems; conducting research; and working with higher and lower level professionals in day-to-day operations.

He/she may assist more experienced staff in developing innovative approaches to attain organizational objectives and optimize resource utilization. May assist in implementing administrative polices, standard operating procedures, and approaches to day-to-day operations. This includes refining administrative processes; standardizing PAR forms. In accordance with nature of action codes governing policy/checklists; documenting work-flow and work procedures; and other administrative tasks, taking into consideration FAA policies, government-wide rules/regulations, and industry standards.

Contacts are primarily internal to the organizational unit, ATO from the Vice Presidents to the individual employees and the corporate office in the Agency; and external with staff offices within the FAA to share information, provide written data and/or explain the statuses of assignments. Typically receives guidance on selecting approaches from a manager, team lead, project/program manager, or more experienced professional. Refers problems and work issues to a manager, team lead, project/program manager, or more experienced professional when guidelines are not available/ applicable.

As a Program Support Specialist, he/she will report directly to the Team Manager, Administrative Services. Typically, work is reviewed frequently during assignments and at completion to ensure timeliness and all aspects of quality. The work activities support activities that may be vital to success of the entire ATO with the potential to influence other lines of business/staff offices within the Agency.

**Travel Required**

Occasional travel - The job may require travel from time- to-time, but not on a regular basis. The travel may be for training or other work-related duties.

** Supervisory status**

No

** Promotion Potential**

NA

**Requirements**

** Conditions of Employment**

+ US Citizenship is required.

+ Selective Service Registration is required for males born after 12/31/1959. ** Qualifications**

To qualify for this position at the FV-G FG/GS 10-11 levelyou must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-F, FG/GS 9-10 level.

Specialized experience is defined as:

+ Experience conducting research, collecting and recording data. **Education**

This position does not have Positive Education Requirements.

Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

**Additional information**

We may use this vacancy to fill other similar vacant positions.

Position may be subject to a background investigation.

A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies.

As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skill and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.

In lieu of providing a narrative response in the text box listed below each KSA in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the KSA listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.

Some, all or none of the applicants may be interviewed.

This is not a bargaining unit position.

**Links to Important Information:** , ** How You Will Be Evaluated**

You will be evaluated for this job based on how well you meet the qualifications above.

**IMPORTANT:** Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

**Background checks and security clearance**

**Security clearance**

**Drug test required**

No

** If you are relying on your education to meet qualification requirements:**

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

**Benefits**

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

You must apply online to receive consideration. Your application must have a status of **"Received"** by 11:59 PM **Eastern Time** on the Close Date for it to be accepted. If you are applying for positions associated with FAA