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    Patient Services Associate - Ann Arbor, United States - University of Michigan

    University of Michigan
    University of Michigan Ann Arbor, United States

    2 weeks ago

    Default job background
    Description

    How to Apply

    A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

    Summary

    The scheduler position plays a vital role in managing patient flow and supporting dental students in delivering care. Excellent organizational skills and the ability to work as part of a team are key to succeeding in this position. The commitment to maintaining confidentiality and understanding of healthcare operations will be an asset.

    Mission Statement

    MDentistry: advancing health through education, service, research and discovery.

    MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion.

    The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:

    • Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.
    • Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

    Why Work at Michigan?

    In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

    • Generous time off
    • Excellent medical, dental and vision coverage effective date of hire
    • A retirement plan that provides two-for-one matching contributions
    • Life insurance
    • Long-term disability coverage
    • Flexible spending accounts for healthcare and dependent care expenses
    • Tuition Support Program

    Responsibilities

    Schedulers Job Duties
    Monitor clinical activity of assigned dental students
    Answer, triage live calls. Return patient calls from voicemail as needed
    Facilitate the scheduling or rescheduling of patient appointments with the aim of upholding a comprehensive and productive schedule.
    Respond to emails and phone calls from staff, faculty, and students regarding patient scheduling.
    Assist students with daily inquiries.
    Greet patients chairside and schedule appointments.
    Work with student providers to determine return dates for patient care.
    Check out patients in axiUm chairside during the clinic session.

    Financial Services Job Duties
    Assist with cashiering responsibilities of accepting and posting patient payments
    Daily cash reconciliation
    Assist with financial questions
    Support information desk with patient registration
    Ensure accurate registration by verifying demographics and insurance information appropriately
    Review cases prior to the day of appointment to ensure that the requested authorization has been received.
    Review and correct students patients accounts

    Other duties as assigned

    Required Qualifications

    • High School Diploma or Equivalent
    • Experience in a medical or dental healthcare environment.
    • Experience in entering patient information in an electronic health information system.
    • Demonstrate cashiering and reconciling daily receipts experience.
    • Provide excellent customer service and be able to respond to patient concerns in a professional manner.
    • Excellent communication skills.
    • Excellent punctuality and attendance record.
    • Excellent organizational skills.
    • Excellent attention to detail.
    • Excellent ability to multitask.
    • CPR Certified

    Desired Qualifications*

    • Experience working with scheduling software.
    • Proficient in Microsoft Office and Google.
    • Responds positively to change, showing a willingness to learn new ways to work.

    Work Schedule

    Work schedule will be 9 am-6pm Monday- Friday, alternating Thursday until 8pm

    Work Locations

    This position is onsite, located at the School of Dentistry at 1011 N University.

    Background Screening

    The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

    Application Deadline

    Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

    U-M EEO/AA Statement

    The University of Michigan is an equal opportunity/affirmative action employer.

    PDN-9be38bf e4a-8c43-5829e0f80260
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