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Ann Arbor

    Patient Services Associate - Ann Arbor, United States - University of Michigan

    University of Michigan
    University of Michigan Ann Arbor, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Mission Statement

    MDentistry: advancing health through education, service, research and discovery.

    MDentistry Core Values:

    In addition to a career filled with purpose and opportunity, The University of Michigan offers a

    Schedulers Job Duties
    Monitor clinical activity of assigned dental students
    Answer, triage live calls. Return patient calls from voicemail as needed
    Facilitate the scheduling or rescheduling of patient appointments with the aim of upholding a comprehensive and productive schedule.
    Respond to emails and phone calls from staff, faculty, and students regarding patient scheduling.
    Assist students with daily inquiries.
    Greet patients chairside and schedule appointments.
    Work with student providers to determine return dates for patient care.
    Check out patients in axiUm chairside during the clinic session.

    Financial Services Job Duties
    Assist with cashiering responsibilities of accepting and posting patient payments
    Daily cash reconciliation
    Assist with financial questions
    Support information desk with patient registration
    Ensure accurate registration by verifying demographics and insurance information appropriately
    Review cases prior to the day of appointment to ensure that the requested authorization has been received.
    Review and correct student's patients accounts

    Other duties as assigned

    Required Qualifications*

  • High School Diploma or Equivalent
  • Experience in a medical or dental healthcare environment.
  • Experience in entering patient information in an electronic health information system.
  • Demonstrate cashiering and reconciling daily receipts experience.
  • Provide excellent customer service and be able to respond to patient concerns in a professional manner.
  • Excellent communication skills.
  • Excellent punctuality and attendance record.
  • Excellent organizational skills.
  • Excellent attention to detail.
  • Excellent ability to multitask.
  • CPR Certified

    • Desired Qualifications*

  • Experience working with scheduling software.
  • Proficient in Microsoft Office and Google.
  • Responds positively to change, showing a willingness to learn new ways to work.

    • Work Schedule

    Work schedule will be 9 am-6pm Monday- Friday, alternating Thursday until 8pm

    Work Locations

    This position is onsite, located at the School of Dentistry at N University.

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