- Inbound/outbound calls to customers to learn about and address their needs or concerns with service.
- Responds efficiently, accurately and compassionately explaining possible causes/solutions to problems and ensuring customers feel supported and valued.
- Engage in active listening, confirming or clarifying information and diffusing angry customers as needed.
- Build lasting relations with customers and other call center team members based on trust and reliability.
- Accurately record all information into the database according to company / department policy.
- Accurately schedule all requested services.
- Adhere to all company policies and procedures.
- Attract potential customers by answering product/service questions accurately.
- Maintain financial accounts by processing customer adjustments/payments.
- Works with team members and mangers to proactively address potential customer issues.
- Partner with sales team to develop leads, execute new accounts and on board customers
- Meets or exceeds customer service quality standards.
- Execute special projects as assigned
- Excellent verbal and written communication skills
- High quality customer service skills
- Active Listening
- Problem solving
- Conflict De-escalation and Resolution
- Time management
- Attention to detail
- Proficiency with computers, Microsoft office and industry software
- Previous waste industry or similar experience desirable
- A/R experience beneficial
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Commercial Customer Service Representative - United, United States - Whitetail Disposal Inc
Description
Hiring Manager(s)EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Location
Whitetail Disposal, Inc. - Perkiomenville
Description
Commercial Customer Service Representative
Perkiomenville, PA
Whitetail Disposal is currently seeking qualified & motivated individuals in our commercial customer service department to add to our growing office team. Starting at $18/hr. Roles & Responsibilities include but are not limited to:
Customer Service Representative Job Responsibilities:
Customer Service Representative Skills and Qualifications:
