- Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.
- This Senior Analyst leads initiatives and develops plans to provide operational support for Client e-Solutions by driving awareness, implementation, and technical support for trading partners, customers, and suppliers to expedite Client business transactions and increase operational efficiencies.
- Partner with the e-Solutions Manager to identify key process improvements and technical skill development.
- opportunities
- Assist in the development of team success metrics and implement quality standards.
- Initial escalation points for customer (internal & external) issues and team member assistance
- Assist with additional support and implementation work to ensure timely resolution of requests
- Lead development and documentation of standard troubleshooting processes and procedures, creation, and dissemination of materials for customer and stakeholder awareness and training
- Ensure all problems and incidents are tracked appropriately and addressed in a timely fashion in accordance with department service targets
- Drive collaboration with Business Systems Analysts and IT to track and resolve issues in a timely manner
- Ensure data standards are HIPAA compliant and adhere to Client privacy and security policies
- Identify additional solutions or practices to improve the operations and activities of Client e-Solutions and the customer journey.
- Participate in projects relating to Client e-Solutions and liaise with key stakeholders
- Collaborate with IT business partners and suppliers on key business initiatives.
- Bachelor's degree or equivalent
- At least 1-year prior work experience in a support role with 1or more years of previous customer service experience
- Demonstrated ability to identify and implement process improvements
- Excellent telephone skills with ability to organize and virtual and in-person meetings and trainings
- Previous experience with EDI and/or e-commerce solutions; including knowledge of ANSI X12, XML, HTML, and other languages
- Proficiency with MS office suite (Outlook, Teams, Word, Excel PowerPoint), Tableau, process flow software, and CRM software.
- Root cause analysis
- Proven track record of delivering results in a fast-paced, rapidly evolving environment, including the ability to facilitate changes in customer behavior.
- Demonstrated ability to identify and implement process improvements.
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EDI Analyst - Deerfield, United States - Stefanini Group
Description
Details:
Stefanini Group is hiring
Stefanini is looking for EDI Analyst in Deerfield, IL
For quick Apply, please reach out to Gurvinder Bali - call: / email:
Work Hours: M-F (40 hours)
Work Location: Deerfield, IL
Shift: 1st Shift
Details:
Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore, and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.
Pay Range:
$ $ 25.00
