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Lowell

    Customer Service Associate - Lowell, United States - MACOM

    MACOM
    MACOM Lowell, United States

    1 week ago

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    Description

    Customer Service Associate

    Job Description:

    A MACOM Customer Service Associate is the primary liaison between our customers, sales team and product lines. Primarily responsible for order management with a high degree of accuracy. Also expected to work with other departments to resolve various customer problems/issues.

    Primary Responsibilities:

  • Provide accurate and complete response to high volume of incoming customer service inquiries
  • Order Entry/Management – new orders, return orders, sample orders, credits, debits
  • Maintain backlog to reflect customer requirements, manage all expedite requests
  • Handle customer complaints and/or elevate when necessary.
  • Coordinate with various other departments to solve problems
  • Exercises good judgment within defined practices and procedures to determine appropriate action.
  • Build relationships and trust though out the company and with customers.

    • Job Qualifications:

  • Strong data entry, repetitive task and attention to detail
  • Desire to learn
  • Ability to work well in a team environment
  • Customer orientation, ability to adapt to different personality types
  • Strong computer skills
  • Good verbal and written communication
  • Ability to multi-task, and manage time effectively
  • Proficiency with MS Office Suite
  • High school diploma

    • Other Special Skills:

  • SAP – preferred
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