Patient Services Associate - Acton, United States - Acton Medical Associates, PC
Description
Acton Medical Associates, PC is looking for Full Time Patient Services Associates to join our team This role is essential to our practice, as the Patient Services Team are the first point of contact for patients arriving for their appointments.
The Patient Services role is a customer service role at our busy medical practice
Daily tasks include:
- Greet and check in patients for appointments
- Verify insurance and demographic information
- Process copayments
- Schedule patients for followup or future appointments
- Answer patient phone calls regarding appointments
- Ensure our patients feel comfortable, welcomed, and have the best experience possible at our practice
- High school education or equivalent
- Ability to multitask, prioritize workload, manage time effectively and perform under pressure
- Customer support/service experience
- Active listening and good communication skills
- Ability to use/learn a multiline phone and basic computer systems (Word processing, database navigation)
- Customer orientation and ability to adapt/respond to different patient needs
- Medical office experience a plus
AMA,PC does not discriminate on the basis of race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other characteristic protected by law.
Pay:
From $16.50 per hour
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (preferred)
Ability to Commute:
- Acton, MA required)
Work Location:
In person
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