- Review overdue accounts to determine strategies for bringing them up to date.
- Reach out to borrowers to update account information and discuss strategies for account settlement.
- Record comments and agreements for account resolution in LPX system.
- Make outbound calls to follow up on payment commitments.
- Perform skip tracing for accounts where contact is not possible using available information.
- Evaluate web leads and assign them to the correct work group.
- Make outbound calls and send emails in response to online inquiries.
- Manage inbound customer calls related to consumer installment loans.
- Handle activities like accepting debit card payments over the phone and addressing inquiries about loan accounts.
- At least 1 year of collections experience required
- Minimum of 3 years of overall experience in collections, customer service, call center, retail, or customer finance
- Completion of some college coursework is preferred
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Collections Specialist - San Antonio, United States - Sun Loan Company
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Description
The Collections Specialist offers assistance to clients of Sun Loan and local branches from a remote centralized call center.
Customer assistance involves contacting customers with overdue accounts to resolve outstanding payments and supporting various assigned tasks, including providing aid to other team members.
**** Prior experience in collections is a must
**** Ideal candidates must be based in the San Antonio area and be willing to work full-time at the Call Center.
Responsibilities/Requirements:
Requirements: