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    Collections Specialist - San Antonio, United States - Sun Loan Company

    Sun Loan Company
    Sun Loan Company San Antonio, United States

    2 weeks ago

    Default job background
    Description

    The Collections Specialist offers assistance to clients of Sun Loan and local branches from a remote centralized call center.

    Customer assistance involves contacting customers with overdue accounts to resolve outstanding payments and supporting various assigned tasks, including providing aid to other team members.

    **** Prior experience in collections is a must

    **** Ideal candidates must be based in the San Antonio area and be willing to work full-time at the Call Center.

    Responsibilities/Requirements:

    • Review overdue accounts to determine strategies for bringing them up to date.
    • Reach out to borrowers to update account information and discuss strategies for account settlement.
    • Record comments and agreements for account resolution in LPX system.
    • Make outbound calls to follow up on payment commitments.
    • Perform skip tracing for accounts where contact is not possible using available information.
    • Evaluate web leads and assign them to the correct work group.
    • Make outbound calls and send emails in response to online inquiries.
    • Manage inbound customer calls related to consumer installment loans.
    • Handle activities like accepting debit card payments over the phone and addressing inquiries about loan accounts.

    Requirements:

    • At least 1 year of collections experience required
    • Minimum of 3 years of overall experience in collections, customer service, call center, retail, or customer finance
    • Completion of some college coursework is preferred


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