- Provide written correspondence in response to emails from customers.
- Maintain written contact with customers who are past due.
- Attempt to cure delinquency by assisting customers with payment arrangements.
- Ensure customer inquiries and requests are handled in a timely and accurate manner while adhering to our established procedures and controls.
- Document all conversations and actions accurately.
- Determine and schedule the best arrangements for different customers based on their situations and current level of delinquency.
- Responsible for customer information updates. These may include but are not limited to address and phone number updates.
- Address customer complaints. These may include but are not limited to billing and contracts.
- Determine when escalated situations must be communicated to management and assist in this communication to ensure positive outcomes.
- All other duties as assigned.
- High school diploma or GED required.
- 2+ years' prior experience in communications required.
- Experience in collections or sales is preferred.
- Understanding of collections principles preferred
- Proven experience as communications specialist
- Working knowledge of MS Office
- Excellent communication skills (Oral, Written)
- Outstanding organizational and planning abilities
- Problem solving and analytical skills.
- Work is performed in an office call center environment.
- May require prolonged periods of sitting/standing.
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Credit and Collections Representative
4 days ago
MILLENNIUMSOFT San Antonio, United StatesPosition : Credit and Collections Representative · Location : San Antonio, TX · Duration : 12 Months Contract · Total Hours/week : 40.00 · 1st Shift · Description: · Responsible for the resolution of all credit issues that may pose a financial risk to Client. · Monitoring of ov ...
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Patient Access Lead Rep
6 days ago
Conifer Health Solutions San Antonio, United States**JOB SUMMARY** · Demonstrates knowledge of departmental financial clearance and displays Patient Access leadership skills to lead a wide range of duties in support of departmental efficiencies which may include but not limited to arranging support Hospital services requested by ...
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Customer Service Representative
6 days ago
AlphaGraphics - US816 Bear, United States**Benefits**: · - Competitive salary · - Free uniforms · - Opportunity for advancement · - Paid time off · - Training & development · - Tuition assistance · Established in March 2023, **AlphaGraphics Bear, DE** is a minority, and women owned business. With a commitment to excelle ...
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State of Delaware Bear, United StatesThis position primarily involves field inspection of various construction projects for new development, redevelopment, and utilities. Typical projects include hot mix paving and patching, curb and sidewalk, drainage improvements, maintenance of traffic, utility construction and m ...
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Class A CDL Delivery Driver
3 days ago
McCoy's Building Supply San Antonio, United States Full timeJob Description · Time Type: · Full timeRole Details: · Time Type: Full Time · Starting Pay: $22.50 / HR · Job Location: 1654 S. General McMullen Drive, San Antonio, TX 78237 · Drives company vehicle to deliver lumber, building materials, hardware, and other building and maintena ...
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Class A CDL Delivery Driver
3 days ago
McCoy's Building Supply San Antonio, United States Full timeJob Description · Time Type: · Full timeRole Details: · Time Type: Full TimeStarting Pay: $24 / HRJob Location: 5500 Bandera Rd, San Antonio, TX 78238Job Summary: · The delivery driver will transfer products, goods, and other merchandise from one location to another. · Superviso ...
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Director of Finance and Accounting
6 days ago
Hispanic Association of Colleges and Universities San Antonio, United States: · **SUMMARY** · The Director of Finance and Accounting assists with the establishment and implementation of the organization's accounting policies and procedures. They will have overall responsibility for assigned accounting operations and systems as well as associated analysis ...
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Health Educator
6 days ago
Healthy Futures of Texas San Antonio, United States**Health Educator II, Community Health Education** · **JOB DESCRIPTION** · **Position**: Health Educator II, Community Health Education · **Reports to**: Program Coordinator, Community Health Education · **Supervises**: N/A · **Position Type**: Full time, federally grant funded p ...
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Bakery assistant
2 weeks ago
Orion Innovations Balcones Heights, TX, United States FreelanceFrom craftsmen and production workers to skilled professionals: ARWA Personaldienstleistungen GmbH offers a future-oriented employment relationship through temporary employment. We provide interesting job and career opportunities directly with our clients. · We are looking for yo ...
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Regional Window Service Technician
3 days ago
McCoy's Building Supply New Braunfels, United States Full timeJob Description · Time Type: · Full timeRole Details: · Time Type: Full Time · Starting Pay: $21 / HR · Job Location: 3194 IH35 N, New Braunfels, TX 78130 · SUMMARY · Actively participates in all aspects of customer service by servicing the retail stores and their customers by re ...
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Collections Specialist
1 week ago
San Antonio Retail Merchants Association San Antonio, United StatesARE YOU:Problem Solver, High Initiative to Succeed, Innovative, Goal Oriented? As a Collections Specialist here at Sarma you'll get the opportunity to use those skills every day The responsibilities of our collections representatives are to collect Collections, Specialist, Client ...
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Wells Fargo & Company SAN ANTONIO, United StatesPerform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency? Seek ways to improve quality customer experience by collecting a Bilingual, Associate, Represe ...
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RM - OHI Call Center Agent
1 week ago
ASK Staffing San Antonio, United StatesH&PS · LEVEL 12 · - Work location: San Antonio, TX - Hybrid (In Office and Remote). · - Local candidates only. · - US Citizens Only. · Job Description: · Customer Service Representative (CSR) will take inbound calls from providers, Medicaid members and representatives from the ot ...
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Patient Financial Representative Senior
1 week ago
Codeforce 360 San Antonio, United StatesPatient Financial Representative Senior- Onsite · No longer require HS/GED verification · Monday-Friday 8 hours · Responsibilities Provides back up coverage and support for various positions within RCBS as assigned by the manager · Provides coaching and mentoring for associa ...
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Bilingual Customer Service Representative
6 days ago
LoanStar Title Loans San Antonio, United StatesJob Description · LoanStar Title Loans - Customer Service Representative (Entry Level) · Are you looking for a stable, full time, entry level position with career potential? If so, you've come to the right place · **This position is for someone who is fluent in Spanish** · **We ...
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Medical Office Billing Clerk-Intermediate
6 days ago
UT Health San Antonio San Antonio, United StatesJob Summary: · Under general supervision, responsible for performing any combination of routine calculating, posting and verifying duties to obtain primary insurance data for use in preparing statements to patients' insurance carriers. May prepare notices to patients of amount ex ...
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Tenet Healthcare Corporation San Antonio, United StatesAs a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities an ...
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patient service representative
1 week ago
University Health System San Antonio, TX , USA, United StatesFull Time · 355-2 Spencer Lane · Clerical · Day Shift · POSITION SUMMARY/RESPONSIBILITIES · The Patient Service Representative is responsible to communicate calmly, effectively and professionally with patients and their families both verbally and in writing to resolve their quest ...
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Patient Service Representative
1 week ago
University Health System- San Antonio San Antonio, United StatesPOSITION SUMMARY/RESPONSIBILITIESThe Patient Service Representative is responsible to communicate calmly, effectively and professionally with patients and their families both verbally and in writing to resolve their questions. The Patient Service Representative will collect outst ...
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Antifreeze Sales and Service Representative
6 days ago
Heritage San Antonio, United StatesCrystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excell ...
Representative, Collections - San Antonio, United States - Conn's HomePlus
Description
Overview - The Digital Collections Representative plays an essential role as the liaison between the company and its customers. The individual in this position must possess a great deal of negotiation and communication skills as well as excellent understanding and enthusiasm for the goals and directives of Conn's HomePlus. This position requires excellent skills in written communication, people skills and a dedication to providing excellent service.
Key Duties & Responsibilities
Required Experience
Preferred Experience
Skills & Abilities
Working Conditions
Representative, Collections professionals in San Antonio
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Brittney Maertens
Senior Patient Account Representative