Supervisory Management - St Louis, United States - Agriculture, Rural Development

Agriculture, Rural Development St Louis, United States

3 weeks ago

Description

Summary This position is located at the St.

Louis, MO Headquarters, under the Servicing & Asset Management Office (SAMO), Customer Loan Servicing Directorate, Program Assistance Division, Customer Advocacy Branch (CAB).

The incumbent will serve as a Branch Chief over the CAB; Advising management officials of higher rank; advising on technical work and administrative matters; planning long range staffing needs; making and approving selections for subordinate supervisory positions.

Responsibilities Serves as the Customer Advocacy Branch Chief in the Servicing and Asset Management Office. Provides active leadership in Equal Employment Opportunity program administration.

Directly, and indirectly through Section Supervisors, supervises a staff of administrative and, in some cases, technical employees, responsible for providing assistance to SAMO customers.

Defines objectives and general operating procedures; exercises related personnel management functions, which include the development and assignment of goals, objectives and policies for subordinate supervisors and organizations.

Initiates and participates in special projects related to multiple RD programs. Researches issues, gathers and analyzes data, and provides reports as necessary. Reviews basic legislative requirements and provides comments to draft legislation. Identifies, reviews, and evaluates program inadequacies. Research escalated accounts originated from national, state, field offices, congressional offices, third parties, Office of General Counsel, U.S. Attorneys, Credit Reporting Authorities, borrowers, regional and state banks, housing agencies, etc.

Requirements Conditions of Employment Qualifications Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience as defined below.

Time in grade:

Current federal employees applying for a promotion opportunity must meet time-in-grade (TIG) requirement of 52 weeks of service at the next lower grade level (GS-13) in the normal line of progression for the position being filled.

GS-14: Applicants must possess one (1) year of specialized experience equivalent to at least the next lower grade level, or it's non-federal equivalent.

Specialized experience is defined as performing the full range of supervisory functions and providing appropriate supervision to ensure staff has the skills, knowledge, tools, training, feedback, priorities, and automation support they need to accomplish their jobs; experience in managing strategic planning initiatives to help forecast goals, deliverables, and initiatives for the organization; experience utilizing a wide range of qualitative and/or quantitative methods for the assessment and improvement of organizational and mission effectiveness, or the improvement of complex management processes; experience planning, organizing, and directing team work; experience collaborating strategies effectively with management across organizational boundaries to develop and implement recommendations where the proposals involve substantial agency resources, or require extensive changes in established procedures.

Experience resolving the most complex customer issues and providing answers to escalated customer questions related to mortgage loan servicing. There is no substitution of education for experience at the GS-14 level.

NOTE:

To be considered for this position, you must meet all qualification and eligibility requirements for the 0343 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement.

A copy is available at:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There are no educational requirements.

Additional Information Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL):
Visit the OPM website for information on how to apply as a CTAP, RPL eligible. To exercise selection priority for this vacancy, CTAP/RPL candidates must meet the basic eligibility requirements and all selective factors.

CTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section.

When assessed through a score-based category rating method, CTAP applicants must receive a rating of at least 85 out of a possible 100.

To be eligible for appointment to this position, the new hire must be cleared to come on board once the results of the fingerprint check, review of the OF-306, Declaration for Federal Employment, and the candidate's Electronic Questionnaires for Investigations Processing (eQIP) entries have been reviewed and determined to be satisfactory.

This position requires a favorable credit check as part of the background investigation.

If selected, you will be required to submit Form OGE-450 within 30 days of your initial appointment date, and annually thereafter.

Selectee is subject to financial Disclosure Requirements in accordance with 5 CFR, Part 2635, Sub part E regarding business or personal transactions with applicants, borrowers, or business contacts who have or who are seeking business with this Agency.

Selectee must be able to obtain and maintain a security clearance. If selected, you will be subject to a National Agency Check and Inquiry (NACI) and a credit report.

Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc) should contact USDA's TARGET Center at voice and TDD).

This position may be eligible to telework up to four days per week, based upon the duties of the position.

This position may also be eligible for flexible work arrangements as determined by agency policy and any applicable collective bargaining agreements.

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