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Kapolei

    PBX Phone Operator - Kapolei, United States - Aulani, A Disney Resort & Spa

    Aulani, A Disney Resort & Spa
    Aulani, A Disney Resort & Spa Kapolei, United States

    2 weeks ago

    Aulani, A Disney Resort & Spa background
    Full time
    Description
    Come and join the magic with Aulani, A Disney Resort and Spa Perks and benefits may include:
    • 100% full coverage of healthcare for you and your eligible dependents
    • 100% paid tuition at network schools
    • Free lunch
    • Free parking
    • Free theme park admission and much more
    Operators are responsible for providing the Guests first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request.

    Responsibilities :
    • Responsible for constant communication with Guests/Cast Members via a phone station
    • Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries (a smile in your voice)
    • Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.
    • Previous computer experience- requires use of internet and other application systems
    • High guest service expectations, initiative and ability to hold a conversation with a Guest
    • Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
    • Requires high attention to detail and exceptional listening skills
    • Must have schedule flexibility
    • Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge
    • May also be cross utilized with the following roles, including, but not limited to:
    • Front Desk and Arrival Staff Agent Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation
    • Concierge Agent- assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels
    Basic Qualifications :
    • Must have Graveyard availability
    • Previous cash handling experience
    • Previous computer experience
    • Ability to perform in a fast-paced and sometimes stressful working environment
    • Ability to multi task
    • Ability to confidently utilize service recovery methods
    • Enthusiastic about interacting and helping guests
    • Receptive to special requests
    • Willing to follow instructions and take direction
    • Availability Requirements:
    • Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
    • Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.
    Preferred Qualifications:
    • Knowledge of Japanese language is highly preferred
    • Knowledge of Hawaiian language preferred
    • Previous work experience in a Hotel/Front Desk environment
    • Previous experience in a high volume, fast paced office type environment
    • Previous Leadership experience
    Additional Information :
    SCHEDULE AVAILABILTY
    This position is Full-time; must be available for all days and shifts
    Our Resort operates 24 hours a day, 365 days a year.

    SUBMITTING YOUR APPLICATION
    After clicking Apply for this job below, the employment application will open in a new window. Please complete ALL pages of the application by clicking Next on each page, then Submit on the final page.

    The pay rate for this role in Hawaii is $30.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:

    Required

    Preferred

    Job Industries

    • Other
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