Spa Host/Hostess- Full - Kapolei, United States - Aulani, A Disney Resort & Spa

Aulani, A Disney Resort & Spa Kapolei, United States

4 days ago

Aulani, A Disney Resort & Spa background

null Customer Service / Support

Description

Come and join the magic with Aulani, A Disney Resort and Spa Perks and benefits may include:

100% full coverage of healthcare for you and your eligible dependents
100% paid tuition at network schools
Free lunch
Free parking
Free theme park admission and much more

Responsible for providing exceptional service to Spa guests. Greets guests, assists with scheduling appointments and ensures guests properly charged for services. Assists with spa-related merchandise sales which may also include cashiering and stocking.

Responsibilities :

Receptionist/Greeter- Greet and thank each guest as they enter and exit the location; As necessary, assist with directions, event schedules, and other resort information as requested by guests. Using computer, schedule appointments for services and update reservations. Resolve scheduling issues, keeping all parties informed (other Cast, Guests, Managers, etc.) Demonstrate good phone etiquette when answering phone.
Sales/Guest Service-Promote and sell spa merchandise/services. Proactively approach all guests to assist in identifying/delivering their needs. Offer options to provide great service to guests while increasing revenue opportunities.
Cashier- Process service/merchandise sales transactions following proper POS procedures
Stock- Receive, process and replenish spa merchandise with a sense of urgency and attention to detail

Basic Qualifications :

Constantly walking/standing up to 8 hours per day
Constantly pushing/pulling up to 10 lbs, frequently up to 25 lbs, occasionally up to 50 lbs, up to 3 hours per day
Constantly lifting up to 10 lbs. for up to 3 hours per day in non-stock positions. Frequently up to 25 lbs, 6 hours per day for stock replenishment position and occasionally up to 75 lbs
Bending/Twisting/Kneeling constantly at the waist, frequent at head and neck
Frequent use of hands up to 8 hours per day. Uses repetitive motion to bag, scan and ring merchandise on register
Must have enthusiasm and possess excellent guest service skills
Excellent communication and listening skills
Enjoy working with people and possess a friendly and outgoing personality
Follows Open/Close procedures for cashiering role, including, but not limited to counting out and balancing of funds at beginning and end of shifts
Follow proper cash handling procedures and adhere to loss prevention guidelines
Follow stock replenishment procedures
Prior retail and/or sales experience helpful; comfortable with suggestive selling
Basic mathematical skills are necessary
You must be at least 18 years of age to be considered for this role
Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events

Preferred Qualifications:

Prior spa experience – familiarity with spa products/services and terminology helpful
Basic computer knowledge (for reservations and POS)
Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

Additional Information :
SCHEDULE AVAILABILTY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. Must be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events.

SUBMITTING YOUR APPLICATION
After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page.

Keyword: AULANI CASTING, AULANICASTING, Laniwaispa

The pay rate for this role in Hawaii is $25.79 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: benefits.

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