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Pompano Beach

    HVAC Service Manager-Air conditioning service manager - Pompano Beach, United States - Palm Aire Professional Services

    Palm Aire Professional Services
    Palm Aire Professional Services Pompano Beach, United States

    3 weeks ago

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    Employee
    Description

    Location: Pompano Beach

    Job Type: Full-time

    Salary: $27 to $35 an hour

    We are currently seeking an experienced HVAC Service Manager to lead our service department. The Service Manager will be responsible for overseeing the daily operations of the HVAC service team, ensuring high-quality service delivery, and maintaining customer satisfaction. This role requires strong leadership skills, technical expertise, and a commitment to excellence.

    Tasks


    Responsibilities:

    • Oversee and manage the HVAC service department, including service technicians, dispatchers, and support staff.
    • Develop and implement service policies, procedures, and standards to ensure efficient and effective operations.
    • Provide technical support and guidance to service technicians, assisting with complex problem-solving and troubleshooting.
    • Monitor service performance metrics and implement strategies to improve efficiency, response times, and customer satisfaction.
    • Collaborate with the dispatch team to optimize technician schedules and workloads.
    • Conduct regular training sessions for service technicians to enhance their skills and keep them updated on industry trends.
    • Ensure compliance with safety regulations and company policies in all service operations.
    • Handle customer escalations and resolve issues to ensure a positive customer experience.
    • Manage the service department budget, including forecasting, expense control, and revenue growth.
    • Foster a positive and collaborative work environment within the service team.

    Requirements


    Qualifications:

    • Proven experience as an HVAC Service Manager or in a similar leadership role.
    • In-depth knowledge of HVAC systems, equipment, and industry best practices.
    • Strong leadership and team management skills.
    • Excellent communication and interpersonal abilities.
    • Problem-solving and decision-making skills.
    • Proficient in using HVAC diagnostic tools and software.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
    • Customer-oriented mindset with a focus on delivering high-quality service.
    • Previous experience in HVAC service management.

    Benefits

    • Stable job
    • Growth opportunities
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