Jobs
>
Albuquerque

    Desktop Services Technician, Field Service - Albuquerque, United States - UnityBPO

    UnityBPO
    UnityBPO Albuquerque, United States

    2 weeks ago

    Default job background
    Description

    Job Type

    Full-time

    Description

    WHO WE ARE

    UnityBPO is a Health IT business process and technology company that serves three areas of healthcare: acute care, post-acute, and ambulatory environments. Serving over 70,000 clinicians across the country, UnityBPO is a premier Health IT company. creates value for healthcare entities by reducing costs while dramatically improving the dedicated patient time for clinicians. Our clinical/technical services are unparalleled in the industry providing healthcare with a remote support model that drives efficiency as well as satisfaction. We also provide a turnkey model that can optimally manage your total technology enterprise. We have an experienced, highly qualified team of hard-working people in all areas of the company. We TRANSFORM healthcare delivery by creating a better LIFE, every day.

    KEY RESPONSIBILITIES AND DUTIES

    • Create an exceptional customer service experience by bringing your polished communications, patience and empathy to the customer.
    • Resolve in-depth technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win10 VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
    • Provide trouble shooting assistance to clinicians, doctors, nurses and other caregivers and ensure their inquiries are resolved effectively.
    • Effectively use remote assistant tools, including knowledge base, to diagnose customer issues to resolved within target time limits
    • Take pride and responsibility to meet or exceed targeted performance metrics and objectives.
    • Change is consistent in our environment and your adaptability to these changes is critical to our success.
    • Your ability to learn effectively and apply multiple types of training platforms including classroom, on the job, web based, and job shadowing is essential to perform as expected.
    • Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.
    • Appropriately document all required information into the ticketing system.
    • Proactively identify opportunities to improve the environment and culture.
    • Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
    Requirements

    MINIMUM REQUIREMENTS
    • High School diploma or G.E.D equivalent/and at least one-year experience supporting, troubleshooting and repairing PCs.
    • Working knowledge of PC operations which includes hardware, software, network settings, operating systems and MS Office applications is required
    • Excellent verbal and written communication skills.
    • Must be able to lift/transport moderately heavy objects, such as computers, and peripherals up to 50 lbs.
    • Flexibility to work off schedule when needed.
    • Must keep UnityBPO, patient, and client information confidential.
    PREFERRED REQUIREMENTS
    • CompTIA A+ certification preferred
    • Healthcare environment experience preferred
    • Knowledge of medical-based terms and phrases are a definite advantage.
    PERSONAL ATTRIBUTES:
    • Integrity, honesty and personal responsibility
    • Values employees and can genuinely articulate their positive contributions
    • Values teamwork and understands the importance of collaboration
    • Strong listening and comprehension skills
    • Ability to work independently, proactively and creatively while exercising sound judgment in a fast-paced and results driven environment
    • Strong written and verbal communication skills
    • Analytical skills with high degree of accuracy
    • Ability to adhere to strict federal and business compliance and confidentiality rules
    Disclaimer
    • The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
    • It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
    We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status..

    Salary Description

    $18 or DOE
  • BlueWave Solutions

    Field representative in national customer service

    9 hours ago

    BlueWave Solutions Kirtland AFB, United States

    What can you expect? · You will monitor the market and competitive environment in Germany and act as the direct contact person for customers and clients · You will support existing user companies and clients and present our systems at trade fairs, events, and seminars · You will ...

  • Ricoh Americas Corporation

    Field Manager, Field Services

    6 days ago

    Ricoh Americas Corporation Albuquerque, United States

    Corporate HR Specialist · Field Manager, Field Services · POSITION PROFILE · Leads, manages, and supports a team of service technicians. Responsible for the timely, cost-effective, and quality delivery of product service to Ricoh product end users. Ensures a high level of exte ...

  • StandardAero

    Field Service Representative

    2 days ago

    StandardAero Albuquerque, United States

    Field Service Representative - Illinois · Build an Aviation Career You're Proud Of · Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation an ...

  • ML Holdings Company

    Field Service Technician

    6 days ago

    ML Holdings Company Albuquerque, United States

    Building Success since 1936 · For over 87 years, Power Equipment Company has provided powerful heavy equipment rental and sales solutions for owners and operators in the aggregate, construction, crane, paving and compaction industries. Our experienced team remains committed to de ...

  • ML Holdings Company

    Field Service Technician

    1 week ago

    ML Holdings Company Albuquerque, United States

    Job Description · Building Success since 1936 · For over 87 years, Power Equipment Company has provided powerful heavy equipment rental and sales solutions for owners and operators in the aggregate, construction, crane, paving and compaction industries. Our experienced team remai ...

  • Diverse Lynx

    Desktop, Field Services

    2 weeks ago

    Diverse Lynx Albuquerque, United States

    Position: Desktop, Field Services · Location: Albuquerque, NM (Onsite Work) · Job Summary: · Candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near to client location. Project includes daily operational support and IT Tier 2 end ...

  • LHH

    Field Services Engineer

    2 weeks ago

    LHH Albuquerque, United States

    We are seeking a skilled Field Service Engineer to join our dynamic team, specializing in semiconductor equipment. This role is essential for the installation, servicing, troubleshooting, and repair of our complex electronic and electromechanical systems. The successful candidate ...

  • ML Holdings Company

    Field Service Technician

    1 week ago

    ML Holdings Company Albuquerque, NM, United States

    Building Success since 1936 · For over 87 years, Power Equipment Company has provided powerful heavy equipment rental and sales solutions for owners and operators in the aggregate, construction, crane, paving and compaction industries. Our experienced team remains committed to de ...

  • Ascend Recruiting Partners

    Field Service Engineer

    3 days ago

    Ascend Recruiting Partners Albuquerque, United States

    About the job Field Service Engineer · Role: Field Service Engineer · Location: Alburquqe, NM · Remote or Hybrid Options: On-Site · Hourly Range: $ $38.00 · Relocation: Yes · Type: Full-Time/Non-Exempt/Benefits · Shifts: Rotating 3/4 Day (7am-7pm) or Nights (7pm-7am) · Overview: ...

  • Ascend Recruiting Partners

    Field Service Engineer

    3 days ago

    Ascend Recruiting Partners Albuquerque, United States

    About the job Field Service Engineer Role: Field Service EngineerLocation: Albuquerque, NMRemote or Hybrid Options: On-SiteHourly Range: $ $38.00Relocation: YesType: Full-Time/Non-Exempt/BenefitsShifts: Rotating 3/4 Day (7am-7pm) or Nights (7pm-7am)Overview:This position entails ...

  • Ascend Recruiting Parnters

    Field Service Engineer

    2 weeks ago

    Ascend Recruiting Parnters Albuquerque, United States

    Role: Field Service Engineer · Location: Alburquqe, NM · Remote or Hybrid Options: On-Site · Hourly Range: $ $38.00 · Relocation: Yes · Type: FulltTime/Non-Exempt/Benefits · Overview: · This position entails the installation, service, troubleshooting, and repair of complex electr ...

  • LHH

    Field Services Engineer

    2 weeks ago

    LHH Albuquerque, United States

    LHH is seeking a Field Service Engineer for an excellent manufacturing company in Albuquerque, NM. The Field Service Engineer will be responsible for providing on-site technical support and assistance to our customers. This role requires a strong technical background, excellent p ...

  • Ascend Recruiting Partners

    Field Service Engineer

    1 week ago

    Ascend Recruiting Partners Albuquerque, United States

    About the job Field Service Engineer Role: Field Service EngineerLocation: Alburquqe, NMRemote or Hybrid Options: On-SiteHourly Range: $ $38.00Relocation: YesType: Full-Time/Non-Exempt/BenefitsShifts: Rotating 3/4 Day (7am-7pm) or Nights (7pm-7am)Overview:This position entails th ...

  • Ascend Recruiting Partners

    Field Service Engineer

    2 weeks ago

    Ascend Recruiting Partners Albuquerque, United States

    About the job Field Service Engineer Role: Field Service EngineerLocation: Alburquqe, NMRemote or Hybrid Options: On-SiteHourly Range: $ $38.00Relocation: YesType: FulltTime/Non-Exempt/BenefitsOverview:This position entails the installation, service, troubleshooting, and repair o ...

  • Ascend Recruiting Parnters

    Field Service Engineer

    1 week ago

    Ascend Recruiting Parnters Albuquerque, United States

    Role: Field Service Engineer · Location: Alburquqe, NM · Remote or Hybrid Options: On-Site · Hourly Range: $ $38.00 · Relocation: Yes · Type: Full-Time/Non-Exempt/Benefits · Shifts:Rotating 3/4 Day (7am-7pm) or Nights (7pm-7am) · Overview: · This position entails the installation ...

  • Ascend Recruiting Parnters

    Field Service Engineer

    1 week ago

    Ascend Recruiting Parnters Albuquerque, United States

    Job Description · Job Description · Role: Field Service Engineer · Location: Alburquqe, NM · Remote or Hybrid Options: On-Site · Hourly Range: $ $38.00 · Relocation: Yes · Type: FulltTime/Non-Exempt/Benefits · Shifts: Rotating 3/4 Day (7am-7pm) or Nights (7pm-7am) · Overvie ...

  • Lee Hecht Harrison Nederland B.V.

    Field Service Engineer

    2 days ago

    Lee Hecht Harrison Nederland B.V. Albuquerque, United States

    As an Executive Recruiter, I'm thrilled to present an exceptional opportunity for a seasoned Field Service Engineer. This role is a perfect fit for a professional who thrives on the installation, service, troubleshooting, and repair of sophisticated electronic and electromechanic ...

  • Ascend Recruiting Parnters

    Field Service Engineer

    6 days ago

    Ascend Recruiting Parnters Albuquerque, United States

    Role: Field Service Engineer · Location:Albuquerque, NM · Remote or Hybrid Options: On-Site · Hourly Range: $ $38.00 · Relocation: Yes · Type: Full-Time/Non-Exempt/Benefits · Shifts:Rotating 3/4 Day (7am-7pm) or Nights (7pm-7am) · Overview: · This position entails the installatio ...

  • Ascend Recruiting Partners

    Field Service Engineer

    2 weeks ago

    Ascend Recruiting Partners Albuquerque, United States

    About the job Field Service Engineer Role: Field Service EngineerLocation: Alburquqe, NMRemote or Hybrid Options: On-SiteHourly Range: $ $38.00Relocation: YesType: FulltTime/Non-Exempt/BenefitsShifts: Rotating 3/4 Day (7am-7pm) or Nights (7pm-7am)Overview:This position entails th ...

  • Ascend Recruiting Partners

    Field Service Engineer

    2 days ago

    Ascend Recruiting Partners Albuquerque, United States

    About the job Field Service Engineer · Role: Field Service Engineer · Location: Albuquerque, NM · Remote or Hybrid Options: On-Site · Hourly Range: $ $38.00 · Relocation: Yes · Type: Full-Time/Non-Exempt/Benefits · Shifts: Rotating 3/4 Day (7am-7pm) or Nights (7pm-7am) · Overvie ...