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    Desktop, Field Services - Albuquerque, United States - Diverse Lynx

    Diverse Lynx
    Diverse Lynx Albuquerque, United States

    4 weeks ago

    Default job background
    Description
    Position:
    Desktop, Field Services

    Location:
    Albuquerque, NM (Onsite Work)

    Job Summary:


    Candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near to client location.

    Project includes daily operational support and IT Tier 2 end user device support.

    TOP REQUIREMENTS:

    Desktop & Field Support skills, customer service experience, technical troubleshooting.

    Primary Responsibilities:


    • Must have a valid driver's license, car insurance and dependable vehicle
    • Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
    • Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
    • Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
    • Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
    • Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure
    Required software tools/skills:


    • Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
    • Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
    • Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution
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