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    Production Support Specialist - Irving, United States - IT Avalon

    IT Avalon
    IT Avalon Irving, United States

    3 weeks ago

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    Description

    Job Responsibilities

    • Customer problem resolution via the telephone
    • Word processing, including general correspondence and data entry
    • Interface with customers regarding inquiries and complaints
    • Effectively research internet for documentation to assist with verification requests
    • Responsible for answering routine questions and issues about products and services from internal and external customers
    • Effectively resolves inquiries or escalates concerns in a timely fashion
    • nalyze credit files to determine cause of missing data, changes to credit data
    • Performs a wide range of support functions to assist in departmental processes
    • Follows clearly defined procedures to complete daily tasks and responsibilities
    • Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
    • Uses basic communication skills to address internal and/or external clients and/or team members
    • Individual contributor working under direct supervision with little autonomy
    • Performs all other duties as assigned by management
    Education
    • High school diploma required; Bachelor's preferred
    Interviews will be held onsite Wednesday 5/8 - Friday 5/10 (Between 9am-3pm)
    Wednesday & Thursday onsite and Friday virtual
    Thank you and let me know if you have any questions.

    #LI-DNP
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